Xael Menendez
Lake Mary,FL
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager & CTM
Planet Fitness
Lake Wales, FL
01.2020 - Current
- Oversaw daily operations of high-volume fitness facility, ensuring exceptional member experiences.
- Led hiring, onboarding, and training of staff while adhering to corporate compliance standards.
- Mentored and supervised new & current General Managers as Certified Training Manager across multiple locations.
- Developed & implemented staff development plans, conducted performance reviews, & supported career growth.
- Analyzed club KPIs including member retention & revenue to enhance overall performance.
- Facilitated internal audits, maintained safety protocols, & upheld brand cleanliness standards.
- Managed payroll, inventory, vendor relationships, & provided monthly reports to upper management.
- Communicated updates & initiatives with corporate and regional leadership regarding club performance.
Assistant Manager
Cobb Grand 10 Cinemas
Winter Haven, FL
07.2017 - 01.2020
- Managed team of 15+ employees during peak shifts, ensuring efficient box office & concessions operations.
- Maintained inventory levels, placed orders, & executed loss prevention audits to reduce shrinkage.
- Trained new hires on customer service protocols, upselling techniques, & emergency response procedures.
- Balanced daily cash drawers & prepared nightly revenue reports for corporate review.
- Coordinated with projection staff to align film schedules with operational requirements & labor costs.
- Oversaw inventory management, ensuring adequate stock levels while minimizing waste.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Ensured smooth auditorium operations through effective team leadership & communication.
Education
Some College (No Degree) - Psychology
Universidad Del Este
Carolina, P.R.Skills
- Team leadership
- Operational Management
- Sales reporting
- Critical thinking
- Adaptability
- Crisis resolution
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Limited
Certification
- CPR Certiied
- AED Certified
Affiliations
- Fitness Training
- Weightlifting
- Gaming
- Volunteering at Animal Shelters
References
References available upon request.
Timeline
General Manager & CTM
Planet Fitness
01.2020 - Current
Assistant Manager
Cobb Grand 10 Cinemas
07.2017 - 01.2020
Some College (No Degree) - Psychology
Universidad Del Este
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