Hi, I’m
Xae'Sha Robinson
Orlando,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
years of professional experience
Work History
True ReligionOrlando, FL
Sales Associate
12.2023 - Current
Job overview
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Steak N ShakeOrlando, FL
Shift Manager
10.2023 - 12.2023
Job overview
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Wyndham VacationsOrlando, FL
Customer Service Representative
10.2023 - 12.2023
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Universal OrlandoOrlando, FL
Deep Water-Lifeguard
04.2023 - 10.2023
Job overview
- Performed water rescue operations and administered emergency care as needed.
- Conducted daily pool chemical tests to ensure safety standards were met.
- Provided guidance and support to swimmers on proper swimming techniques and safety protocols.
- Monitored the pool area for potential hazards or unsafe conditions.
- Ensured all guests followed health department regulations regarding pool use.
- Maintained accurate records of attendance, incidents, guest satisfaction surveys.
- Responded promptly to any emergencies or hazardous situations that arose in the pool area.
- Demonstrated a high level of professionalism while interacting with guests and staff members alike.
- Educated patrons on proper safety measures such as using life jackets when appropriate.
Gringos Locos - Amway CenterOrlando, FL
Team Lead/Supervisor
02.2021 - 10.2023
Job overview
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
Universal OrlandoOrlando, FL
Quick Service Food Server
02.2021 - 04.2023
Job overview
- Greeted customers and provided excellent customer service.
- Prepared food orders quickly, accurately, and efficiently.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of dining area and kitchen areas.
- Stocked shelves with necessary items for food preparation.
- Adhered to company policies and health regulations regarding food storage, preparation, and safety practices.
- Provided helpful menu suggestions to customers based on their preferences.
- Communicated effectively with other staff members during peak hours of business operations.
- Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies.
- Assisted in the development of marketing strategies by providing feedback on customer experience.
- Handled customer complaints professionally while maintaining a positive attitude.
Colorvision International IncOrlando, FL
Photographer
03.2020 - 04.2020
Job overview
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Develop film, print photos, and make digital copies of existing photos.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Review proofs with clients to determine which images should be printed or published.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
Manheim Auto AuctionOrlando, FL
Carwasher
05.2019 - 09.2019
Job overview
- Cleaned interior and exterior of vehicles using a pressure washer, brushes, soap, and other cleaning materials.
- Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
- Inspected vehicles for any damages or scratches prior to washing them.
- Processed vehicles correctly and followed checklists required for closing.
- Maintained cleanliness of work area by disposing of trash properly.
- Conducted regular inspections on machines used in car wash process to ensure proper functioning.
Soul Food Fantasy Orlando, FL
Server
01.2019 - 04.2019
Job overview
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Education
Sunshine High SchoolOrlando, FL
High School Diploma
06-2021
Skills
- Certified Microsoft Office Specialist
- First aid and CPR certified
- Content Management
- Team Management
Timeline
Sales Associate
True Religion
12.2023 - Current
Shift Manager
Steak N Shake
10.2023 - 12.2023
Customer Service Representative
Wyndham Vacations
10.2023 - 12.2023
Deep Water-Lifeguard
Universal Orlando
04.2023 - 10.2023
Team Lead/Supervisor
Gringos Locos - Amway Center
02.2021 - 10.2023
Quick Service Food Server
Universal Orlando
02.2021 - 04.2023
Photographer
Colorvision International Inc
03.2020 - 04.2020
Carwasher
Manheim Auto Auction
05.2019 - 09.2019
Server
Soul Food Fantasy
01.2019 - 04.2019
Sunshine High School
High School Diploma
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