Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xaeyae Wootton-Fraser

Saint Paul,VA

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed over ten years of experience. I have a proven ability to enhance guest engagement through suggestive selling and relationship management, resulting in increased repeat business. I am adept at multitasking and maintaining cleanliness standards, ensuring a seamless dining experience and fostering repeat business.

Overview

10
10
years of professional experience

Work History

Server

Waffle House
02.2022 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring seamless service transitions and a clean and orderly dining area for an enjoyable guest experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods; Maintaining order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Tony’s Kitchen
09.2022 - 12.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience using slow periods to restock inventory and take care of other necessities.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Assistant Manager

Guess Retail
07.2020 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, maintaining current knowledge of consumer preferences and addressing/ resolving complaints promptly; generating repeat business.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect, implementing staff training programs, enhancing product knowledge and improving customer service skills.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and develop marketing strategies to attract new customers, increasing foot traffic and achieving consistent sales growth.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

CSR

Jersey Mikes
02.2016 - 10.2020


  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
  • Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
  • Made food according to standard recipes with requested changes for customer satisfaction, utilizing proper food handling techniques to minimize cross-contamination risks and the potential for food-borne illnesses.

Server

Mulligans Bar & Grill
05.2018 - 03.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards, following health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts and promptly tending to their needs, leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

CSR

Pizza Hut
04.2015 - 09.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment, demonstrating empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, suggesting appropriate options for food allergies, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

CSR

3 Pepper Burrito
02.2018 - 04.2019
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
  • Demonstrated versatility by assisting with various tasks throughout the establishment, including cashier duties when necessary.
  • Checked and logged food temperatures every hour.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time, resulting in repeat business from satisfied clients.

Education

High School Diploma -

Island Coast High School
North Fort Myers, FL
05.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Suggestive selling
  • Relationship management
  • Multitasking and organization
  • Liquor, wine, and food service

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Server

Tony’s Kitchen
09.2022 - 12.2023

Server

Waffle House
02.2022 - 01.2025

Assistant Manager

Guess Retail
07.2020 - 02.2022

Server

Mulligans Bar & Grill
05.2018 - 03.2020

CSR

3 Pepper Burrito
02.2018 - 04.2019

CSR

Jersey Mikes
02.2016 - 10.2020

CSR

Pizza Hut
04.2015 - 09.2019

High School Diploma -

Island Coast High School

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