Xai Vang
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Aristocrat Gaming
12.2020 - 03.2024
- Managed inventory of spare parts to minimize downtime due to unavailable components during repair processes.
- Assisted in the installation of new slot machines, ensuring proper setup for seamless gameplay experience.
- Provided exceptional customer service, addressing player concerns and resolving issues promptly.
- Contributed to increased casino revenue by maintaining high-functioning slots that attracted players.
- Reduced response time for repair requests by coordinating effectively with other technicians and support staff members.
Kiosk Support Technician
US Payments LLC
03.2020 - 12.2020
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding issues with operation, use and repair.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
Level 2 Retail Support Analyst
Best Buy
09.2018 - 01.2020
- Assisted in the planning and execution of infrastructure upgrades and migrations to ensure minimal disruption for Best Buy all across the US before the holiday rush.
- Enhanced Best Buy store's POS systems by conducting regular maintenance, updates, and troubleshooting desktop software.
- Improved end-user satisfaction by swiftly resolving technical issues and providing thorough support.
- Documented all support activities in Service Now ticketing system for accurate record-keeping.
End User Support Specialist
3M
07.2017 - 07.2018
- Installed new or upgraded hardware and software and coordinated installation and follow-up with 3M users to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for 3M employees.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Enhanced printer efficiency throughout 3M campus by performing regular maintenance and troubleshooting tasks.
- Set up and supported Cisco VoIP phones.
Education
Bachelor of Science - Game Design
Lindenwood University
Remote09.2024
Associate of Science - Visual Communications
ITT Technical Institute School of Drafting and Design
06.2010
High School Diploma -
C.K. McClatchy High School
Sacramento, CA06.2006
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Customer Service
- Remote Support
- Software Installation
- IT Documentation
- Windows Operating System
Timeline
Field Service Technician
Aristocrat Gaming
12.2020 - 03.2024
Kiosk Support Technician
US Payments LLC
03.2020 - 12.2020
Level 2 Retail Support Analyst
Best Buy
09.2018 - 01.2020
End User Support Specialist
3M
07.2017 - 07.2018
Bachelor of Science - Game Design
Lindenwood University
Associate of Science - Visual Communications
ITT Technical Institute School of Drafting and Design
High School Diploma -
C.K. McClatchy High School
Similar Profiles
Kishan RajKishan Raj
Lead Data Analyst at Aristocrat GamingLead Data Analyst at Aristocrat Gaming
Andrew SackeyAndrew Sackey
Interim SVP Commercial Strategy & Execution at Aristocrat GamingInterim SVP Commercial Strategy & Execution at Aristocrat Gaming
Jorge CastroJorge Castro
Multi-Site Platform Service Support Specialist at Aristocrat GamingMulti-Site Platform Service Support Specialist at Aristocrat Gaming
Mary GoreMary Gore
Sr Director Studio Operations at Aristocrat GamingSr Director Studio Operations at Aristocrat Gaming
Noah JonesNoah Jones
Certified Field Inspector/Field Service Technician at Tarheel Basement SystemsCertified Field Inspector/Field Service Technician at Tarheel Basement Systems