Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xaida Morris

Miramar,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Laboratory Assistant II - Blood Bank

Memorial Regional Hospital
04.2024 - Current
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
  • Issued blood products to clinical staff for patient transfusions, ensuring accuracy and timely delivery based on physician orders.
  • Received, inspected, and stored laboratory supplies and reagents; monitored expiration dates.
    Assisted in validation and implementation of the new tube station system to support specimen transport and workflow efficiency.
  • Prepared and organized blood units for transfusion requests and emergency use.
  • Monitored blood inventory levels and coordinated with suppliers to prevent shortages.
  • Ensured compliance with HIPAA and lab safety regulations.
  • Entered test results and patient data accurately into the laboratory information system
    Participated in lab audits and inspections

Urgent Care Technician/Customer Service Representative

Holy Cross Health
03.2024 - Current
  • Maintained clean and organized work environment, contributing to overall safety and hygiene standards.
  • Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
  • Performed diagnostic tests accurately, facilitating swift analysis and treatment decisions.
  • Responded rapidly during emergency situations, effectively following established protocols in collaboration with healthcare team.
  • Conducted routine equipment checks for proper functioning, reducing risks associated with faulty devices.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Assisted nurses with daily tasks, ensuring efficient workflow and high-quality care for patients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Laboratory Technician Assistant II

Quest Diagnostics
03.2021 - 10.2023
  • Researched and developed recommendations to resolve process, department and related customer issues.
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
  • Met quality control standards by examining specimens for adequacy and appropriateness.
  • Interpreted test results and determined need for retesting.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Improved laboratory efficiency by streamlining sample processing and data recording procedures by doing 500 patients every shift.

Laboratory Assistant/Billing Specialist

Synergy Pharmaceuticals
11.2020 - 03.2021
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Worked with team members and leadership to identify and develop process improvements.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Leveraged integrated billing software to submit accurate claims.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.

Crew Member

Midnight Cookies
09.2020 - 11.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Customer Service Representative

Plexos Group - DEO Unemployment Department
05.2020 - 07.2020
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Led team engagement to assist cross-functional departments and achieve goals.

Line Cook

Panera Bread
03.2019 - 03.2020
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.

Admissions Assistant

Johnson & Wales University
11.2018 - 05.2019
  • Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
  • Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
  • Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
  • Increased outreach effectiveness, organizing and participating in open houses, campus visits, and recruitment events.

Crew Member

AMC Theatres
08.2017 - 08.2018
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High School Diploma -

McFatter Technical High School
Davie, FL
05.2018

Skills

  • Chemical Identification
  • Verbal and Written Communication
  • Laboratory Information Systems
  • Equipment Calibration
  • Specimen Preparation
  • Analytical Thinking
  • File and RecordKeeping
  • Data Analysis
  • Quality Control
  • Chemical Reagent Preparation
  • Data Entry
  • POS Systems and Ordering Platforms
  • Customer Service
  • Lab safety protocols
  • Specimen processing
  • Sample preparation

Timeline

Laboratory Assistant II - Blood Bank

Memorial Regional Hospital
04.2024 - Current

Urgent Care Technician/Customer Service Representative

Holy Cross Health
03.2024 - Current

Laboratory Technician Assistant II

Quest Diagnostics
03.2021 - 10.2023

Laboratory Assistant/Billing Specialist

Synergy Pharmaceuticals
11.2020 - 03.2021

Crew Member

Midnight Cookies
09.2020 - 11.2020

Customer Service Representative

Plexos Group - DEO Unemployment Department
05.2020 - 07.2020

Line Cook

Panera Bread
03.2019 - 03.2020

Admissions Assistant

Johnson & Wales University
11.2018 - 05.2019

Crew Member

AMC Theatres
08.2017 - 08.2018

High School Diploma -

McFatter Technical High School

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