Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Interests
Software
Timeline
Hi, I’m

Xaira Santiago

Operations Manager
Winter Haven,FL
Xaira Santiago

Summary

Dynamic Operations Manager with a proven track record at American Care Medical Center, excelling in employee relations and strategic partnerships. Skilled in coordinating comprehensive case management services, I enhanced productivity and reduced operational costs through effective resource allocation. Bilingual in Spanish and English, I foster strong client relationships and advocate for community needs. Offering solid foundation in communication and organization, eager to learn and develop in social work setting.

Overview

15
years of professional experience

Work History

VITAS Healthcare

Volunteer
05.2023 - Current

Job overview

  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Strengthened community bonds by organizing social events that brought diverse groups together.
  • Strengthened support for elderly, providing companionship and assistance with daily tasks.
  • Monitored and evaluated impact of social services on community.
  • Developed and maintained accurate records of programs and services.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Facilitated communication between clients and other service providers.
  • Provided support to social service clients in navigating available resources.

American Care Medical Center

Operations Manager
08.2020 - Current

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Berkshire Medical Center Hillcrest Campus

Medical Assistant
01.2010 - 12.2010

Job overview

  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Oriented and trained new staff on proper procedures and policies.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.

Education

Herzing University
Dearborn, MI

Bachelor of Science from Human Health Services
05-2024

University Overview

  • Relevant Coursework: Case Management & Crisis Intervention, Ethics in Behavioral Sciences, Health & Human Services for Families & Groups, Intro to Business, Human Resource Management, Intro to Humanities, Professional Development, Social Problems & Policy, Diversity, Equity & Inclusion, Behavioral Health in Communities, Cultural Diversity
  • 3.5 GPA
  • Club Member: Society for Social Work Leadership in Health Care Member
  • Extracurricular Activities: Volunteer & Work Study assignments

Mildred Elley
Albany, NY

Certification from Clinical Medical Assistant
01-2009

Skills

  • Operations management
  • Employee relations and conflict resolution
  • Customer relationship management (CRM)
  • KPI tracking
  • Data management
  • FLUENT IN SPANISH & ENGLISH
  • Strategic partnerships
  • Legal advocacy
  • Disability support
  • Elder care
  • Behavioral health
  • Client needs assessments
  • Certified in CPR/AED
  • Case management
  • Social services
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPaid time offPersonal development programsCompany CultureTeam Building / Company RetreatsWork-life balance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

Helping People

Software

Microsoft Office Suite

Availity

IPHES

Uni-Fi

Aris Mobile

Timeline

Volunteer

VITAS Healthcare
05.2023 - Current

Operations Manager

American Care Medical Center
08.2020 - Current

Medical Assistant

Berkshire Medical Center Hillcrest Campus
01.2010 - 12.2010

Herzing University

Bachelor of Science from Human Health Services

Mildred Elley

Certification from Clinical Medical Assistant

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