XAIRE PATRICK
Overview
11
11
years of professional experience
Work History
Attraction Host/Attractions Hostess
Walt Disney World Parks and Resorts
10.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
- Increased ride efficiency with consistent attention to detail in operating controls and monitoring equipment.
- Ensured Safety of guests by adhering to strict attraction operation guidelines and procedures.
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
- Prolonged standing and walking to various areas of the ride track, including climbing several flights of stairs.
- Enforce policies and ride restrictions to include monitoring and measuring children at the height station
- Address guest questions and concerns regarding Haunted Mansion and Magic Kingdom, including specifics of DAS (Disability Access Service), Genie+, riding requirements, and wait times.
- Ensure safety of ride operation to include verifying that safety restraints and belts are correctly secured before the ride is set into motion.
- Provide safety and ride information spiels frequently on a microphone to Guests experiencing the attraction.
- Engage with guests by addressing their needs and answering questions, giving directions and other information about the theme park or surrounding areas.
- Recording hourly ride capacity and vehicle cycles.
- Prolonged standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions.
- Take ownership during emergency situations and follow proper Safety critical guidelines.
- Providing unforgettable and magical experiences for guests and utilizing Disney's 5 Keys.
- Remaining in theme to the attraction through storytelling to maintain a high standard of Walt Disney Company's Show Key.
- Creating an inclusive environment with fellow Cast Members, coordinators, and leaders to have organized coordination in the work place.
Program Assistant
University of California, Riverside
01.2021 - 09.2022
- Prepared Spring and Summer Training by revising duty sheets, taking rotations as training session host and lead,
contacting campus partners to present during training, editing PowerPoint slides and information, prepare and
deliver presentations with other Leadership Team members. - Contacted campus partners regarding presentations for Highlander Orientation sessions.
Edited and revised the Student/Family Program Schedules/Online Guides as directed.
Edit and prepare the Orientation Leader Manual. - Assisted with Orientation Leader Recruitment and Selection: conducted interviews with candidates, attended and evaluated candidates during grouped application process.
- Assisted registration staff by professionally answering orientation phone calls during peak hours.
Created virtual alternatives for 55 orientation leaders morale activities and incentives. - Advised and mentored a core group of 13 orientation leaders during spring/summer training and summer
orientation sessions. - Assisted with the program evaluation and benchmarking to develop the orientation program for new incoming college students and orientation staff.
Retail Sales Associate
Foot Locker
01.2020 - 09.2022
- Greeted customers daily and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment (especially during social distancing practices), enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted daily in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
- Delivered sales, outstanding customer experience, and operational expectations per day.
- Connected with every customer by asking several open-ended questions to assess customer needs.
- Ability to learn and share expertise of products and trends to fit customer’s needs.
- Maintained an awareness of all product knowledge, and current or upcoming products/ trends.
- Contributed to a positive and inclusive work environment.
Student Life Front Desk Program Assistant
University of California, Riverside
01.2022 - 06.2022
- Provide primary reception functions for the Student Life front desk area including walk-ins, telephones, and email responses to the Student Life email account.
- Provide general office functions including data entry, filing, creating spreadsheets, returning phone messages, preparing files, working on 2 projects per quarter, and compiling evaluations.
- Collaborated with 3 other program assistants to create campus events that emphasized student involvement and resources on campus for approximately 200 students.
Residential Advisor
University of California, Riverside
05.2021 - 06.2022
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Collaborated with 20 Residential Advisors to plan and host engaging social events for residents.
- Assisted students in handling tough situations to resolve problems.
- Enforced rules and regulations to maintain order and safety for 70 first year college students in resident hall.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
Youth Supervisor
The Garden Project
06.2014 - 06.2018
- Observed and evaluated workers' appearance and performance to ensure quality service and compliance with specifications.
- Met with managers or other supervisors to stay informed of changes affecting operations.
- Supervised, directed, and coordinated the activities for 100 youth workers with basic landscaping skills and works, during the summer
- Led team-building exercises, enabling youths to develop strong interpersonal skills and camaraderie among peers.
- Worked with several local San Francisco city police officers to ensure safety among the supervision staff and youth workers during landscaping project
- Mediated conflicts between youth workers alongside San Francisco police officers, teaching valuable conflict resolution skills as well as promoting a harmonious atmosphere within the program.
Youth Outreach Worker
Ruth Asawa San Francisco School of The Arts
08.2016 - 05.2018
- Reviewed and analyzed facility activities and data to aid planning and risk management to improve service utilization.
- Planned, implemented and administered programs and services in a health care center to increase student awareness, opinion, and participation.
- Developed advertisements and activities to promote a healthy lifestyle or participation in fitness or wellness programs.
- Provided individual support or counseling in general wellness or nutrition by providing information to students in high school.
- Recommended or approved new program or service offerings to promote wellness to the youth in high school.
Education
Bachelor of Arts - Dance Choreography And Dance Making
University of California, Riverside
Riverside, CA06-2022
Timeline
Attraction Host/Attractions Hostess
Walt Disney World Parks and Resorts
10.2022 - Current
Student Life Front Desk Program Assistant
University of California, Riverside
01.2022 - 06.2022
Residential Advisor
University of California, Riverside
05.2021 - 06.2022
Program Assistant
University of California, Riverside
01.2021 - 09.2022
Retail Sales Associate
Foot Locker
01.2020 - 09.2022
Youth Outreach Worker
Ruth Asawa San Francisco School of The Arts
08.2016 - 05.2018
Youth Supervisor
The Garden Project
06.2014 - 06.2018
Bachelor of Arts - Dance Choreography And Dance Making
University of California, Riverside
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