Xaivier Williams
Houston,TEXAS
Summary
Dynamic Customer Service Representative with a proven track record at Hurricane Harbor Splashtown, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through empathetic communication and critical thinking. Committed to improving processes and delivering exceptional support, consistently exceeding service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Volunteer
PVAMU
08.2023 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Educated young people about strategies for driving discussions and promoting social changes.
- Coordinated and managed volunteer activities for community service projects.
- Maintained clean, neat, and operational facilities to serve program needs for three years.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Worked in team environment to maintain high levels of productivity.
Customer Service Representative
Hurricane Harbor Splashtown
07.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated 30 calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Nutrition
Prairie View A&M University
Prairie View, TX05-2027
High School Diploma -
Westfield High School
Houston, TX06.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Safety awareness
- Teamwork
- Communication
- Payment processing
- Attention to detail
- Microsoft Excel
Certification
Food Handlers Certification
Timeline
Student Volunteer
PVAMU
08.2023 - Current
Customer Service Representative
Hurricane Harbor Splashtown
07.2022 - 08.2024
High School Diploma -
Westfield High School
Bachelor of Science - Nutrition
Prairie View A&M University
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