Xalicxia L Garcia
Huntington Park,CA
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Reservation Agent - Cabaña California
12.2021 - 10.2025
Room Attendant - Cabaña California
06.2020 - 12.2021
Customer Service Cashier - Bella All Natural
05.2018 - 03.2020
Salesperson - Nutrition and More
02.2015 - 05.2018
Comercial Durango - Executive Secretary And Private Accountant.,
08.1998 - 07.2001
Los Angeles Trade Technical College - English Second Language ,
Los Angeles Trade Technical College - High School Diploma,
Work History
Reservation Agent
Cabaña California
12.2021 - 10.2025
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Utilized property management systems to process bookings and maintain accurate guest records.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Room Attendant
Cabaña California
06.2020 - 12.2021
- Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
- Conducted regular inspections to ensure adherence to quality standards and hygiene protocols.
- Collaborated with housekeeping team to optimize room turnover efficiency during peak periods.
- Assisted in training new staff on cleaning procedures and safety practices.
Customer Service Cashier
Bella All Natural
05.2018 - 03.2020
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Processed refunds and exchanges in accordance with company policy.
- Counted money in drawers at beginning and end of each shift.
Salesperson
Nutrition and More
02.2015 - 05.2018
- Developed strong relationships with customers to enhance loyalty and repeat business.
- Identified customer needs and provided tailored product recommendations for increased satisfaction.
- Collaborated with team members to achieve sales targets through strategic promotions and events.
- Trained new staff on effective sales techniques and product knowledge to ensure team success.
Education
Executive Secretary And Private Accountant. -
08.1998 - 07.2001
High School Diploma -
- Continuing education in [Subject]I only need one more exam to receive my diploma.
English Second Language -
- Continuing education in [Subject]im I continue my learning of the English language.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Skills
- Customer engagement
- Telephone reservations
- Sales
- Customer reservations
- Payment processing
- Team collaboration
- Customer service
- Relationship building
- Creative thinking
- Hotel accomodations
- Problem-solving
- Flexible schedule
- and collaboration
- Teamwork and collaboration
- Attention to detail
- Organizational skills
Summary
Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.