Xaliyah Robinson
Jacksonville,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable and upbeat CUSTOMER SERVICE REPRESENTATIVE & SALES ASSOCIATE . Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Associate
Academy
12.2023 - Current
- .Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Insurance Customer Service Representative
Assurance
06.2023 - 11.2023
- Establish client relationships and follow up with clients, as needed
- Understanding prospects needs and identifying sales opportunities
- Creating and maintaining a database of current and potential customers
- Explaining and demonstrating the benefits of our services
- Staying informed about competing products and services
Customer Service Representative
AT&T
12.2022 - 05.2023
- Ability to drive positive customer experience through interacting with customers face to face
- Provide accurate product knowledge to meet the needs of individual consumers
- Attend in office and virtual training to stay up-to-date on industry knowledge
Patient Support Specialist lll
Syneos Health
02.2022 - 12.2022
- Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies
- Screen uninsured patients for medicaid and other programs, complete medicaid applications for qualified applicants
- Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs
Education
High School Diploma -
Jacksonville High School
Jacksonville, AR05.2023
Skills
- Type 40 WPM
- Multitasking
- Communication
- EPIC
- Time Management
- Administrative and Office
- Reliable
- Professionalism
- Computer Literacy
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
Awards
- Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
- Achieved 95% customer satisfaction score based on feedback forms.
- Handled successfully 100+ phone calls daily with no complaints during the last 2 years
References
- Erik Worthen, 501-350-1101, Mentor since 2019
- Tinisa Lipse, 501-744-0757, Counselor since 2021
Timeline
Sales Associate
Academy
12.2023 - Current
Insurance Customer Service Representative
Assurance
06.2023 - 11.2023
Customer Service Representative
AT&T
12.2022 - 05.2023
Patient Support Specialist lll
Syneos Health
02.2022 - 12.2022
High School Diploma -
Jacksonville High School
Similar Profiles
Sheryl O'ConnorSheryl O'Connor
Sales Associate at AcademySales Associate at Academy
Dustin HefnerDustin Hefner
Go-to-Market Execution Specialist at AcademyGo-to-Market Execution Specialist at Academy
Aneesha MckinneyAneesha Mckinney
Team Leader at AcademyTeam Leader at Academy
Quinn RathmellQuinn Rathmell
Line Cook / Banquet Cook at AcademyLine Cook / Banquet Cook at Academy
Arthur EschenburgArthur Eschenburg
Procurement Specialist at Defense Logistics AgencyProcurement Specialist at Defense Logistics Agency