XaMaqiua Jackson
Orangeburg,SC
Summary
An ambitious, professional with the ability to work effectively in team environments or with autonomy; a quick study with creative problem solving capabilities is seeking to combine recent academic achievement and workplace experience to advance career with a company committed to development, challenge, and growth. Looking to employ communication and organizational skills to improve efficiency and customer experiences as a detailed and teamwork oriented prospect employee.
Overview
5
5
years of professional experience
Work History
Plant Administrator
Hills Pet Nutrition
06.2024 - Current
- Assist HR with I9 & Payroll
- Manage incoming deliveries
- Verifying and signing for shipments
- Answer all phone calls regarding shipping and receiving scheduling , issues & requests
- Organize and gather reports for inbound / outbound scheduling
- Unloading and storing the received items, delivering items/product to the correct requestors/department
- Maintaining inventory records and tracking shipments
- Assisting HR with office services, organizing events, managing employee communications, and supporting plant events
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Reviewing shipment orders, ensuring accuracy, and recording incoming items
- Carrying or transporting orders to shipping locations or delivery platforms with material handling equipment
- Conduct Physical Inventory
Shipping and Receiving Coordinator
Pet Supplies Plus
09.2023 - 06.2024
- Manage incoming deliveries
- Verifying and signing for shipments
- Organize and gather reports for inbound / outbound scheduling
- Unloading and storing the received items, delivering items/product to the correct requestors/department
- Accurately picking customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped
- Repacking and weighing any orders that require such handling when necessary, and reporting quality variances
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Assembler
Husqvarna
08.2022 - 09.2023
- Assist with production requirements
- Build frames for lawnmowers
- Attach mechanical parts, bolts, or nuts
- Install brackets or gear mechanisms; and use hand and/or power tools (such as air guns)
- Writing shortages on work orders and trying to locate necessary product in other areas
- Reporting discrepancies and completing appropriate paperwork when count or location on work order is incorrect
- Correct locations on work orders as needed
- Labeling , bagging , & preparing orders for shipping
- Assist with loading and shipping finish product
- Read blue prints
- Kit accessories for department
- Keep accurate records-paperwork
Customer Service Representative
Sykes( Bank Of America)
01.2022 - 08.2022
- Assist Customers and Bankers with all of their banking needs
- Research and resolve customer issues on personal savings and checking accounts
- Navigate through multiple computer systems, applications, and utilize search tools to find information
- Provides first call resolution for all retail banking inquiries, Online Banking (Business and Retail), fraud, forgery, ID theft, and policy and procedure questions
- Submit request as needed by customers
- Set up Team Jabber for the team to assist with any assistance my co-workers my need
- Process ACH, Debit card, and Check Claims as needed
- Assist with Debit card activations and maintenance
- Approve Fees for customers account
- Calculate transactions payment that permits research
- Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing service and sales related transactions
Cashier
Short Trip
12.2020 - 02.2022
- Operating the cash register
- Processing customer payments for gas and convenience store items
- Providing excellent customer service restocking shelves
- Maintaining a clean store environment and monitoring for suspicious activity while ensuring adherence to store policies
Customer Service Representative 1
First Citizen
12.2019 - 11.2020
- Assist Customers and Bankers with all of their banking needs
- Research and resolve customer issues on personal savings and checking accounts
- Navigate through multiple computer systems, applications, and utilize search tools to find information
- Provides first call resolution for all retail banking inquiries, Online Banking (Business and Retail), fraud, forgery, ID theft, and policy and procedure questions
- Submit request as needed by customers
- Set up Team Jabber for the team to assist with any assistance my co-workers my need
- Process ACH, Debit card, and Check Claims as needed
- Assist with Debit card activations and maintenance
- Accomplished Customer recognition (1ST QT Recognition)
- Gain Highest QA award in 1st month
- Got 3 Customer Service “STAR” awards in 1st month
- Approve Fees for customers account
- Calculate transactions payment that permits research
- Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing service and sales related transactions
- Work From Home
Education
Diploma -
Scott's Branch High School
06.2019
Skills
- Active listening
- Data entry
- Inventory management
- Critical thinking
- Shipment verification
- Records management
- Cycle Counting
- Teamwork
- Attention to detail
- Stock replenishment
- Discrepancy investigations
- Customer service
Languages
English
Native or Bilingual
Timeline
Plant Administrator
Hills Pet Nutrition
06.2024 - Current
Shipping and Receiving Coordinator
Pet Supplies Plus
09.2023 - 06.2024
Assembler
Husqvarna
08.2022 - 09.2023
Customer Service Representative
Sykes( Bank Of America)
01.2022 - 08.2022
Cashier
Short Trip
12.2020 - 02.2022
Customer Service Representative 1
First Citizen
12.2019 - 11.2020
Diploma -
Scott's Branch High School
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