Alexander Colon

Deployed NPSC support 2023-08-10 - 2024-01-14

• Virtually assisted hurricane survivors for all active disasters in the country with all types of inquiries such as: registration inquiries, status checks, document uploads, appeals and served as a Tier 2 agent for potential de-escalation protocols.

DR-4804-KY 2024-07-30 - 2024-08-23

• Assigned to work in JFO to assist over 500+ survivors through CARS interviews and unmet needs assistance
• Assigned to specific special projects with strict deadlines pertaining to help diminish application loads to DRC teams

DR-4806-FL 2024-08-23 - 2024-10-24

• Supported virtual follow ups with disaster survivors in coordination with JFO staff
• Worked on DRC centers throughout FL assisting survivors in person with all kinds of inquiries such as registration intakes and status updates
• Handling PII documents containing sensitive information and using NEMIS programs with proper procedures to update/upload sensitive data

DR-4834-4828-FL 2024-10-24 - 2025-12-05

• Conducted quality control on Direct-Lease vendor packets for properties near Florida's Hurricane survivors, ensuring that there are no discrepancies in the documents to make the applicant’s move in process into FEMA Temporary Housing Units smooth and simple.
• Performed case reviews and phone interviews with Hurricane survivors, coordinating their move-in date into FEMA Temporary Housing Units.
• Issued over 50 FEMA Temporary Housing Unit revocable licenses and 15 Direct Lease agreements to Hurricane Helene and Milton survivors throughout Pasco and Pinellas County Florida, facilitating high-quality move-ins and handing over keys.
• Reviewed and updated 1000+ case files in NEMIS program to ensure applicants do not have any UNMET needs regarding their disaster recovery assistance.
• Contributed to a team project, resulting in over 250 case reviews for applicant’s who may have ALE and/or LOU provided by their insurance ensuring funds are properly allocated. Consulted with leadership regarding updates to improve experiences for Hurricane Helene and Milton survivors in FEMA Temporary Housing Units.
• Developed emergency response plans for various disaster scenarios, enhancing community preparedness efforts.
• Coordinated training sessions for local agencies on emergency management protocols and best practices.
• Analyzed data from past disasters to identify trends and improve future response strategies.
• Collaborated with stakeholders to ensure compliance with federal guidelines during disaster recovery efforts.
• Assisted in the evaluation of emergency management programs, providing recommendations for improvements.
• Facilitated communication between federal, state, and local agencies to streamline disaster response operations.

• As a self-employed website designer I have learned basic skills required to develop organized, simple and efficient websites for uses such as: product sales, clothing and apparel and many other.

• As a parts consultant I am responsible for memorizing a catalog of 100 different types of categories for vehicular parts and programs, I’m trained to be efficient in customer satisfaction and communication while at the same time keeping the efficiency of the repair shop’s needs on time.
• Answering car related inquiries via email, phone, or face to face with customers
• Placing any and all orders for customers, techs, and service advisors
• Email/Phone follow ups for customers who have placed specialty orders.
• Responsible for keeping track on orders made by customers
• Upselling specific items to customers
• Taking inventory and placing orders with our vendors on a weekly basis.
• Going above and beyond the customers expectations