Xander Jefferson
Portsmouth,NH
Summary
Innovative Product Manager and Data Visualization Expert with extensive experience in market research, AI-driven analytics, and customer experience programs. Combines technical expertise with practical knowledge of the hospitality industry as an Airbnb Superhost. Skilled in managing complex projects, stakeholder relationships, and developing intuitive dashboards for actionable insights.
Overview
8
8
years of professional experience
Work History
Director, Data Visualization & Product Manager for QuestAI
The Harris Poll
09.2020 - Current
- Lead development of AI-driven tools for analyzing survey and social media data
- Manage 'startup tech company' within the organization, balancing short-term efficiency goals with long-term innovation
- Design and implement data visualization solutions for Fortune 500 clients
- Oversee project delivery as a profit center, managing multiple stakeholders and competing priorities
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Prioritized roadmap in order to achieve product goals and metrics.
Superhost
Airbnb
01.2018 - Current
- Manage 8 listings, consistently achieving superhost 100% of the time
- Utilize guest feedback to optimize property management and guest experiences
- Apply industry knowledge to enhance local tourism experiences
- Proven property management and small business operations
Director of Business Development, NA
Dapresy (now Forsta)
10.2018 - 09.2020
- Developed and delivered Customer Experience (CX) programs for global brands including CVS, Textron, and a major coffee chain
- Created scalable dashboard solutions allowing thousands of franchise owners to access and act on CX scores
- Connected market research professionals with customized dashboard reporting solutions
- Managed North America turnkey project delivery and pre-sales activities
Project Manager
Dapresy (now Forsta)
10.2016 - 10.2018
- Facilitated change in data consumption methods for market research professionals and business owners
- Designed intuitive dashboards using data visualization and UI techniques
- Acted as solutions architect for projects and sales initiatives
Education
Bachelor's Degree - Tourism: Planning and Development
University of New Hampshire
Durham, NH05.2016
Skills
- AI-driven analytics
- Data visualization
- Product management
- Customer experience (CX) programs
- Survey operations
- Stakeholder management
- Dashboard development
- Market research
- Hospitality industry knowledge
- Project Coordination
- Strategic Planning
- Operations Management
Timeline
Director, Data Visualization & Product Manager for QuestAI
The Harris Poll
09.2020 - Current
Director of Business Development, NA
Dapresy (now Forsta)
10.2018 - 09.2020
Superhost
Airbnb
01.2018 - Current
Project Manager
Dapresy (now Forsta)
10.2016 - 10.2018
Bachelor's Degree - Tourism: Planning and Development
University of New Hampshire
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