Xander Martinez
Arcola
Summary
Dynamic Shift Lead at Pressed Juicery with a strong focus on customer service and team motivation. Successfully trained staff, enhancing operational efficiency and boosting customer satisfaction. Proven ability in inventory management and problem-solving, fostering a positive environment that drives sales and loyalty. Committed to excellence in guest service and team development.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
1
1
year of professional experience
Work History
Shift Lead
Pressed Juicery
02.2025 - 10.2025
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained new team members on product knowledge and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented health and safety standards to maintain a clean and safe environment for staff and customers.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Collaborated with management to identify process improvements that increased operational efficiency.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Retail Sales Associate/Server
Morelia Ice Cream Paletas
07.2024 - 03.2025
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in merchandise restocking, ensuring optimal product availability and presentation.
- Educated customers on product offerings, promoting brand awareness and driving sales.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve daily sales targets through effective communication and teamwork.
- Participated in promotional events, increasing foot traffic and boosting seasonal sales performance.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
K12 Online School
Hallsville, TX05-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Sales proficiency
- Daily reporting
- Knowledge sharing
- Shift leadership
- Positive attitude
- Problem-solving
- Flexible schedule
- Inventory counts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Pressed Juicery
02.2025 - 10.2025
Retail Sales Associate/Server
Morelia Ice Cream Paletas
07.2024 - 03.2025
High School Diploma -
K12 Online School