Xander Merida
Las Vegas ,NV
Summary
Dynamic and results-driven professional with extensive experience at Euphoria Institute of Beauty Arts and Sciences. Proven ability in customer relations and appointment scheduling, enhancing client satisfaction and retention. Skilled in organization and time management, consistently achieving positive feedback and driving salon revenue through personalized services and effective upselling techniques.
Overview
1
1
year of professional experience
Work History
Receptionist
Euphoria Institute of Beauty Arts and Sciences
04.2024 - Current
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Maintained clean and organized work station, complying with health and safety standards.
Hairstylist
Euphoria Institute of Beauty Arts and Sciences
04.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
Education
Certificate - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
Las Vegas Skills
- Braiding
- Coloring
- Lightening
- Women’s cuts
- Men’s cuts
- Kids cuts
- Appointment scheduling
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Multi-line telephone operation
- Document management
- Professional demeanor
- Office management
- Performance improvement
Timeline
Receptionist
Euphoria Institute of Beauty Arts and Sciences
04.2024 - Current
Hairstylist
Euphoria Institute of Beauty Arts and Sciences
04.2024 - Current
Certificate - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
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