Xander Psathas
Boston,MA
Summary
Dedicated professional with demonstrated strengths in business development, revenue optimization, and sales and customer retention. Management and leadership experience spanning the health and wellness industry, residential real estate, and consumer retail. Deep retail operations expertise and track record of successfully engaging consumers with luxury brands. Extensive experience managing and training teams and partnering with outside vendors and agencies. Strong interpersonal and communication skills and skilled in conflict resolution.
Overview
20
20
years of professional experience
Work History
Lead Studio Manager
Down Under School Of Yoga
02.2022 - 04.2023
- Major responsibilities included sales, retention strategy, conversion growth, excellence in customer service, hiring, training, scheduling. Developed wellness programs with business owner and FO.
- Led operations and managed staff for five Boston locations across Boston, including two locations in connection with Life Alive cafes.
- Managed $xx budget
- Grew growth in yoga revenues to $5.85 million with 15% profit margin for yoga classes and 60% recurring revenues.
- Responsible for lowering operating costs within studios to record profits.
Realtor
Compass Real Estate (Bushari Team)
09.2019 - 09.2022
Realtor
Coldwell Banker Residential Brokerage
01.2019 - 09.2019
- Responsible for all aspects of real estate rentals and sales: coordinating listings, scheduling, and performing showings, working with multiple stakeholders (buyers, sellers, attorneys, agents, home inspectors, etc.) to ensure smooth transactions. Proactively anticipate and resolve issues by working with all parties and negotiating disputes.
- Perform Comparative Market Analyses, open houses, appraisals and negotiations for rentals and home sales.
- Advanced MS Office skills including Excel, Access, and PowerPoint.
- Worked front desk 15-20 hours per month.
- Pursued new leads identified during these hours and build relationships with landlords, prospective tenants, buyers, and sellers.
- Client engagement: sales lead generation, relationship management
- Business Development:
- Business Analytics: putting together comps, numbers, appraisals,
General Manager
Hugo Boss
09.2017 - 12.2018
- Managed retail operations for two high-traffic brick and mortar locations in Boston.
- Resolved employee issues in a professional and timely manner; supported staff in their daily work and provided professional development opportunities. Responsible for all new hire paperwork, data entry, health insurance information, training and developing new hires, payroll, and timekeeping.
- Hired, trained, and managed diverse staff.
- Conducted training for employees on relationship building, cultural competency, and customer outreach. Ability to maintain confidentiality and demonstrate sensitivity and discretion.
- Proficient with ADP and payroll services. Led a regional initiative to help nine locations improve daily operations.
Operations Manager
Michael Kors
10.2014 - 08.2017
- Responsible for sales generation, daily operations and staffing at top performing outlet store in partnership with Store Manager; resulting in increased annual sales volume from $2.5 to $14 million. Hired and performed all onboarding for new employees and led staff of over 100+ diverse individuals.
- Responsible for all new hire paperwork, data entry, health insurance information, training and developing new hires, payroll, and timekeeping.
- Assisted eight stores with scheduling needs, selling goals and payroll.
- Trained managers throughout Northeast.
- Utilized knowledge of methods and techniques used in collection and analysis of data, preparation of charts, graphs, tables.
- Coordinated with corporate partners on brand identity and merchandise needs with extensive experience in reporting and data analytics and ability to build and maintain collaborative relationships. WOS Inventory
Store Manager
Michael Kors
10.2013 - 10.2014
- Managed daily store operations, payroll, scheduling, hiring, and training, visual merchandising, and overall customer experience.
- Hired and trained new managers. Held them accountable for their sales goals and goals set within their Individual Responsibilities.
Assistant Store Manager
Michael Kors
09.2011 - 10.2013
- Assist Store Manager in payroll, scheduling, hiring, and training, visual merchandising, and customer experience.
- Oversaw operations when Store Manager was unavailable.
Assistant Store Manager
Metropark
05.2008 - 05.2011
- Assisted with all daily store operations; Oversaw store when General Manager was unavailable.
Visual Assistant/Stock Manager
Express
08.2003 - 05.2008
- Oversaw branding for one of the top 25 performing stores in the company.
- Assisted Region with store openings and remodels as Visual Lead.
- Supervised organization of backroom, floor replenishment and shipment processing
Education
Interior Design -
Art Institute of California
San Diego, CASkills
- Microsoft Office Suite
- ADP and Payroll Systems
- Studio Promotion
- Project Management
- Outreach Event Coordination
- Staff Management
- Operations Monitoring
- Financial Forecasting
- Partnership Development
- Time Management
- Problem Resolution
Timeline
Lead Studio Manager
Down Under School Of Yoga
02.2022 - 04.2023
Realtor
Compass Real Estate (Bushari Team)
09.2019 - 09.2022
Realtor
Coldwell Banker Residential Brokerage
01.2019 - 09.2019
General Manager
Hugo Boss
09.2017 - 12.2018
Operations Manager
Michael Kors
10.2014 - 08.2017
Store Manager
Michael Kors
10.2013 - 10.2014
Assistant Store Manager
Michael Kors
09.2011 - 10.2013
Assistant Store Manager
Metropark
05.2008 - 05.2011
Visual Assistant/Stock Manager
Express
08.2003 - 05.2008
Interior Design -
Art Institute of California
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