Xander Williams
Waxahachie,TX
Summary
Customer Support Specialist with experience in customer service, conflict resolution, and order processing. Skilled in data entry, Microsoft Excel, and CRM systems, with a strong focus on accurate records and fast, professional support.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
628 Boutique
Dallas, Texas
01.2025 - Current
- Assisted boutique shoppers with product questions and purchase guidance.
- Resolved customer concerns through email, chat, and phone support.
- Processed orders, returns, and exchanges following store policies.
- Updated customer records in support systems and order platforms.
- Coordinated with sales and inventory teams on product availability.
- Tracked shipments and communicated delivery status to shoppers.
- Handled complaints with calm, professional communication and service focus.
- Supported 628 Boutique customers with account and order inquiries.
Education
High School Diploma -
Red Oak High School
Red Oak05-2027
Skills
- Customer service
- Conflict resolution
- Order processing
- Data entry
- Microsoft Excel
- CRM systems
Timeline
Customer Support Specialist
628 Boutique
01.2025 - Current
High School Diploma -
Red Oak High School