Xanonda Sam
Braselton,GA
Summary
Customer-focused Service Coordinator with experience managing calls, emails, scheduling, and case follow-ups. Skilled in coordinating with technicians, vendors, and clients to ensure smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Coordinator & Parent Liaison
Pine Grove Academy
01.2024 - 08.2025
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Ensured timely responses to parent queries with effective prioritization of tasks.
- Documented data and completed accurate updates to case records.
- Utilized software tools tracking client interactions and maintaining up-to-date records.
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
Customer Service & Support Assistant
Gutter Guard South
08.2021 - 11.2023
- Created, prepared, and delivered reports to various departments.
- Responded to customer requests for cases, services, and company information.
- Reached out proactively to customers as part.
- Maintained accurate records, contributing to better organization and case management.
- Ensured timely responses to customer queries with effective prioritization of tasks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Service Coordinator
Main Event
01.2019 - 03.2021
- Scheduled and coordinated large guest parties and events, ensuring all details were accurately documented and communicated.
- Served as primary contact for clients, managing phone calls and email inquiries to confirm bookings and special requests.
- Collaborated with staff and vendors to prepare event spaces, confirm arrangements, and guarantee customer satisfaction.
- Maintained organized records of communications, schedules, and follow-ups to ensure seamless service delivery.
Education
Associate Degree - Office Administration
Gwinnett Technical College
Lawrenceville, GA07-2024
Skills
- Case documentation
- Service documentation & reporting
- Case oversight
- Time management
- CRM and ticketing systems
- Customer communication (phone & email)
- Team collaboration across departments
Certification
Customer Service & Communication
- Certified Customer Service Professional (CCSP) – shows strong communication and client handling skills.
- Conflict Resolution Certificate – great for handling tough calls and escalations.
Timeline
Case Coordinator & Parent Liaison
Pine Grove Academy
01.2024 - 08.2025
Customer Service & Support Assistant
Gutter Guard South
08.2021 - 11.2023
Assistant Service Coordinator
Main Event
01.2019 - 03.2021
Associate Degree - Office Administration
Gwinnett Technical College