Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Xanthia Flores

Xanthia Flores

San Antonio,TX

Summary

Driven healthcare professional with extensive experience at Christus Health, excelling in patient care and support. Leveraged skills in compassionate care and basic medical terminology to enhance patient satisfaction and safety. Demonstrated proficiency in client documentation and emotional support, contributing to improved healthcare outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Unit Assistant

Christus Health
12.2019 - Current
  • Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
  • Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
  • Conducted regular rounds to monitor patients'' conditions, promptly addressing any concerns or issues that arose.
  • Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
  • Provided compassionate support to patients experiencing distress or anxiety related to their medical conditions or treatments.
  • Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Patient Sitter

Christus Health
01.2022 - Current
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.
  • Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
  • Developed rapport with patients and families through active listening and empathetic communication, enhancing overall satisfaction with care received.
  • Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
  • Exhibited excellent problem-solving skills in addressing complex patient needs or situations, ensuring optimal outcomes for all involved parties.
  • Encouraged positive interactions among family members visiting the patient, fostering an environment conducive to healing.
  • Promoted a calm atmosphere within the hospital room, utilizing effective stress reduction techniques tailored to each patient''s preferences.
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.

Environmental Services Housekeeper

Christus Health
10.2015 - 12.2018
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Mental Health Aide

La Paz Community Mental Health Center
03.2009 - 02.2011
  • Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
  • Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
  • Utilized effective time management skills to balance a high caseload, prioritizing tasks and ensuring timely completion of duties.
  • Assisted in the development of personalized treatment plans for better patient outcomes and progress tracking.
  • Supported clients in developing healthy coping mechanisms through guided practice of relaxation techniques and stress management strategies.
  • Conducted regular safety checks, proactively addressing potential hazards within the facility.
  • Maintained detailed records of patient progress, enabling more informed decision-making by healthcare professionals.
  • Utilized active listening skills to build rapport with patients, creating an atmosphere of trust and understanding within the clinical setting.
  • Implemented therapeutic activities tailored to individual needs, enhancing overall patient engagement and satisfaction.
  • Monitored medication administration, ensuring accurate dosage and adherence to prescription guidelines.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Performed intake triage, vitals and assisted patients with mental health screenings.
  • Maintained patient rooms by making beds, sweeping units and wiping down surfaces.

Education

Bachelors in Social Work - Social Work

University of Phoenix
Phoenix, AZ
02.2025

Certificate - Medical Assisting

Texas Careers
San Antonio, TX
10.2000

High School Diploma -

St. Francis Academy
San Antonio, TX
05.2000

Skills

  • Emotional Support
  • Patient Monitoring
  • Client documentation
  • Behavior redirection
  • Safety awareness
  • Care plan assessment
  • Support Services
  • Client Advocacy
  • Analytical Thinking
  • Case Documentation
  • Client Confidentiality
  • Empathy building
  • Client Needs Assessment
  • Cultural Competency
  • Safety Planning
  • Treatment Planning
  • Behavioral Counseling
  • Patient support

Timeline

Patient Sitter

Christus Health
01.2022 - Current

Unit Assistant

Christus Health
12.2019 - Current

Environmental Services Housekeeper

Christus Health
10.2015 - 12.2018

Mental Health Aide

La Paz Community Mental Health Center
03.2009 - 02.2011

Bachelors in Social Work - Social Work

University of Phoenix

Certificate - Medical Assisting

Texas Careers

High School Diploma -

St. Francis Academy

Similar Profiles

CREATE PROFILE
Xanthia Flores