Xao Lee
Green Bay,WI
Summary
Focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dynamic Crew Trainer with 6 years of experience training fast food service workers. Model excellent customer care and conflict resolution. Train team members in food safety and sanitation standard. Ensure crew members pleasantly greet and serve guests. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Packaging Associate
Winona Food
10.2021 - 04.2022
- Improved packaging efficiency by streamlining processes and implementing new techniques.
- Reduced waste through careful monitoring of materials usage and adjusting practices accordingly.
- Maintained a clean and organized work environment for optimal productivity and safety.
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
- Assisted in the training of new employees, sharing knowledge of best practices and company policies.
- Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
- Strengthened communication between team members resulting in improved collaboration to complete tasks efficiently.
- Operated tape machines, scales and label printers to package items correctly.
- Assembled boxes, cartons and containers to package items.
Crew Trainer
McDonald's
05.2014 - 08.2020
- Provided instruction for POS system operations, including sending orders and completing transactions
- Promoted teamwork, customer focus, and commitment to meet performance metrics
- Reviewed common food safety regulatory violations and guidelines for safe, sanitary environment
- Served customers, motivated crews, and kept the restaurant clean and well organized
- Observed kitchen operations to ensure food was prepared safely and at correct temperatures
- Taught crew members to maintain and clean kitchen equipment.
Education
Bachelor of Arts - Individual Studies - Piano
University of Wisconsin - Green Bay
Green Bay, WIAssociate of General Studies - General Transfer
Northeast Wisconsin Technical College
Green Bay, WI05.2018
High School Diploma -
Preble High School
Green Bay, WI06.2016
Skills
- Customer service
- Creative thinking
- Relationship building
- Prepare materials
- Prioritization
- Packaging and Labeling
- Safety Compliance
- Forklift Operation
- Inventory Tracking
- Teamwork and collaboration
- Computer literacy
Community Service
- Completed 80 hours as a Student Runner
- Volunteer at Paul's Pantry for community service.
Timeline
Packaging Associate
Winona Food
10.2021 - 04.2022
Crew Trainer
McDonald's
05.2014 - 08.2020
Bachelor of Arts - Individual Studies - Piano
University of Wisconsin - Green Bay
Associate of General Studies - General Transfer
Northeast Wisconsin Technical College
High School Diploma -
Preble High School
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