Xaria Hope

• Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
• Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
• Assessed client needs through careful listening and probing questions, crafting tailored solutions accordingly.
• Collaborated with cross-functional teams to resolve escalated issues efficiently.
• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.

Provide customer service by assisting with setting up appointments to get vehicles service. Make courtesy calls to customers to inform them if they should have recalls or campaigns affecting their vehicle.

Fill customer orders from stock.
Place new merchandise on display.
Demonstrate equipment to customers and explain functioning of equipment.
Discuss use and features of various parts, based on knowledge of machines or equipment.

• Cleaned work areas, equipment and utensils.
• Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
• Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
• Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.