Xaria Shepherd
Lancaster,CA
Summary
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Spokes Grill
Davis, CA
05.2024 - Current
- Oversaw customer service operations to improve response times and service quality. Developed training programs for staff to enhance customer interaction skills. Implemented strategies to elevate customer satisfaction and loyalty.
- Assisted in managing inventory levels to support operational needs. Conducted regular stock checks to maintain accurate records. Collaborated with team members to streamline inventory processes.
- Processed customer transactions efficiently and accurately. Assisted customers with inquiries and product selections. Maintained cleanliness and organization of checkout area.
- Organized and coordinated meal preparation activities to maintain high standards of quality and presentation.
- Assisted in meal preparation and service to ensure customer satisfaction. Supported kitchen staff in maintaining cleanliness and organization. Collaborated with team members to deliver timely meal service.
- Supervised daily operations, ensuring high-quality guest experiences and service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved guest concerns effectively, maintaining positive relationships and satisfaction levels.
- Developed training materials to improve staff knowledge of menu offerings and specials.
- Supported team members by offering constructive feedback and coaching as needed.
Childcare Assistant
Shepherd’s Angles
Lancaster, CA
03.2019 - Current
- Supported daily activities and routines for children, fostering a safe and nurturing environment.
- Boosted children's cognitive development with age-appropriate educational games and activities.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Assisted in implementing educational programs and activities tailored to individual developmental needs.
- Collaborated with parents and educators to address children's behavioral and emotional challenges effectively.
- Maintained organized classroom environments, ensuring resources were accessible and engaging for children.
- Developed age-appropriate lesson plans that promoted social, emotional, and cognitive skills among children.
- Evaluated children's progress through observational assessments, adjusting strategies to meet diverse learning needs.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
Sales Associate
Journeys
Palmdale, CA
12.2024 - 01.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Conducted visual merchandising to create appealing product displays that drive sales.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Journeys Kidz
Palmdale, CA
06.2023 - 01.2024
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained knowledge of current promotions to provide informed recommendations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service
Leeka’s Rib Crib
Palmdale, CA
02.2022 - 06.2022
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Streamlined operations by implementing efficient customer service processes and procedures.
- Gained and maintained department product knowledge to facilitate customer service.
Education
Degree -
Quartz Hill High School
Quartz Hill, CA06-2022
Pending - undefined
University California Davis
Davis, CA03-2026
Some college - undefined
Antelope Valley College
Lancaster, CA08-2019
Skills
- Conflict management
- Cash handling
- Time management
- Customer service standards
- Leadership
- Foreign language proficiency
- CPR training
- Youth mentorship
- Educational Program development
Websites
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Journeys
12.2024 - 01.2025
Guest Services Supervisor
Spokes Grill
05.2024 - Current
Sales Associate
Journeys Kidz
06.2023 - 01.2024
Customer Service
Leeka’s Rib Crib
02.2022 - 06.2022
Childcare Assistant
Shepherd’s Angles
03.2019 - Current
Pending - undefined
University California Davis
Some college - undefined
Antelope Valley College
Degree -
Quartz Hill High School