Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Xariyah Warren

Louisville,KY

Summary

Dedicated Customer Service Representative with over 5 years of experience providing exceptional support across diverse industries. Proficient in handling inquiries, concerns, and complaints with professionalism and efficiency. Strong problem-solving skills, effective communication, and a knack for building rapport ensure consistent customer satisfaction. Proven ability to excel in fast-paced environments, meeting and exceeding performance targets while upholding company values. A collaborative team player with a positive demeanor, adept at establishing rapport and fostering partnerships. Energetic, results-oriented, and committed to delivering outstanding service.

Overview

3
3
years of professional experience

Work History

CSR Tech Support

Charter Spectrum
03.2023 - 03.2024
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Walked customers through fixing internet issues over the phone step by step with patience and great detail.

Pharmacy Technician

Chewy Pharmacy
01.2022 - 02.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and contacting veterinarians to insure information is correct.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Handling high volume incoming calls from customers while filling out prescriptions and acting as a three way communication between the customer, veterinarian, and pharmacists to insure everything is correct and out in a timely manner.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.

Package Handler

FedEx:Ground
07.2021 - 01.2022
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Education

High School Diploma -

Nevada State High School
Las Vegas, NV
06.2021

Skills

  • Complaint Handling
  • Appointment Scheduling
  • Call Management
  • Data Entry
  • Consultative Sales
  • Call center experience
  • Customer Focus
  • Supply Restocking
  • Product Knowledge
  • Complaint resolution

Timeline

CSR Tech Support

Charter Spectrum
03.2023 - 03.2024

Pharmacy Technician

Chewy Pharmacy
01.2022 - 02.2023

Package Handler

FedEx:Ground
07.2021 - 01.2022

High School Diploma -

Nevada State High School

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Xariyah Warren