Xarunyou Chang
Saint Paul,MN
Summary
Reliable Rideshare Driver recognized for maintaining high productivity and efficiently completing tasks. Skilled in safe driving techniques, customer service, and route optimization to ensure passenger satisfaction and timely arrivals. Excel in communication, adaptability, and problem-solving to navigate unexpected situations effectively while fostering positive rider experiences.
Overview
2
2
years of professional experience
Work History
UBER DRIVER
Uber
SAINT PAUL, MN
05.2023 - Current
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Greeted customers and provided them with information about the rideshare service.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Responded to customer inquiries in a timely manner via phone or text message.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Driving: Picking up and dropping off passengers safely and on time, and choosing the best routes using GPS and maps
- Customer service: Providing excellent service, responding to passenger requests, and resolving issues promptly
- Vehicle maintenance: Keeping your vehicle clean and safe, and loading and unloading luggage
- Compliance: Following traffic laws and regulations
Personal Care Assistant
Hmong Home Health Care
Saint Paul, MN
01.2023 - Current
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Completed scheduled patient check-ins and progress reports for clients.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Transported patients to medical, dental and personal care appointments.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to doctors' appointments and social outings.
Education
Fond Du Lac High School
Fond Du Lac, WI06-2008
Skills
- Vehicle Maintenance
- Customer Engagement
- Communication
- Route Planning
- Customer Service
- Defensive Driving
- Safe Driving
- GPS Navigation
- Schedule Management
- Time Management
- Commercial Drivers License CDL
- Federal and State Driving Regulations
- Valid Driver's License
- Traffic Laws and Regulations
- Routine Vehicle Maintenance
- Dependable and Trustworthy
- Tires and Brakes Inspections
- Knowledge of local area
- Minor Vehicle Repairs
- Equipment Maintenance
- Self Motivation
- Vehicle Inspection
- Incident Reporting
- Minnesota Driver's License
- Effective Communication
- Continuous Improvement
- Client Relations
Timeline
UBER DRIVER
Uber
05.2023 - Current
Personal Care Assistant
Hmong Home Health Care
01.2023 - Current
Fond Du Lac High School
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