Summary
Overview
Work History
Education
Skills
Timeline
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Xavian Vilain

Lutz,US

Summary

Dynamic professional with a proven track record at Enterprise Mobility, excelling in customer service and sales strategies. Adept at resolving issues and enhancing customer loyalty through effective communication and problem-solving. A collaborative team player, I thrive in fast-paced environments, consistently achieving sales targets and fostering positive relationships.

Overview

1
1
year of professional experience

Work History

HOST

Mangosteen II
Tampa, Florida
12.2024 - Current
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, bussing tables, handling to go orders, and answering phones simultaneously.
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
  • Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
  • Built positive relationships with regulars to ensure their loyalty to the establishment.
  • Presented positive first impression of establishment's high standards by delivering exceptional service.

Manager Trainee Intern

Enterprise Mobility
Wesley Chapel, Florida
06.2025 - 08.2025
  • Customer Sales Management:
    Managed day-to-day customer sales operations by assisting clients with product selection, processing transactions, and following up on inquiries to ensure a smooth and personalized shopping experience. Met or exceeded sales targets through upselling and cross-selling strategies.
  • Resolved Any Customer Complaints or Queries Efficiently and Effectively:Acted as a primary point of contact for customer concerns, using active listening and problem-solving skills to address issues promptly. Achieved high satisfaction ratings by ensuring each resolution met or exceeded customer expectations.
  • Enhanced Leadership Abilities Through Training and Hands-On Task Completion:Strengthened team leadership by participating in management workshops and overseeing shift operations, including delegating tasks, mentoring team members, and ensuring policy compliance. Gained practical experience in conflict resolution and performance coaching.
  • Resolved Customer Issues Efficiently to Build Loyalty:Handled a wide range of service concerns with professionalism and urgency, turning negative experiences into positive ones. Fostered repeat business by building trust, demonstrating empathy, and offering tailored solutions that met customer needs.

Education

BACHELOR OF ARTS (B.A.) - MARKETING

University of South Florida
Tampa, FL, US
12.2025

Skills

  • Customer service
  • Team player mentality
  • Adaptable to change
  • Team collaboration
  • Moral booster
  • Telephone reception
  • Sales strategies
  • Negotiation

Timeline

Manager Trainee Intern

Enterprise Mobility
06.2025 - 08.2025

HOST

Mangosteen II
12.2024 - Current

BACHELOR OF ARTS (B.A.) - MARKETING

University of South Florida

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