Summary
Overview
Work History
Education
Skills
Timeline
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Xavien Rich

Franklinton,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail sales/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Retail Customer Service Associate

Foot Locker
Durham , NC
09.2021 - 08.2022
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

+ Edit or add your own

  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Assisted customers in making informed purchase choices and selecting products.
  • Attended to customer complaints and processed product return or replacement requests.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Overcame objections by asking lifestyle questions and creating value for customers.

Education

Highschool Diploma - College Prep

Riverside Highschool
Durham, NC
06.2022

Skills

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Financial Transactions
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Cash Handling
  • Excellent Nonverbal Communication Skills
  • Employee Performance Evaluations
  • Understanding Customer Needs
  • Upselling Products and Services
  • Effective Customer Communication
  • Calm and Professional Under Pressure
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Visual Displays
  • Team-Oriented and Cooperative
  • POS Transactions
  • Establishing and Maintaining Customer Relationships
  • Billing Adjustments and Refunds
  • Persuasive Communication Style

Timeline

Retail Customer Service Associate

Foot Locker
09.2021 - 08.2022

Highschool Diploma - College Prep

Riverside Highschool
Xavien Rich