Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xavier Andujar

North Bergen,NJ

Summary

Dedicated professional with proven ability to manage staff and oversee daily operations in high-volume environments. Strong interpersonal and multitasking skills developed through extensive customer service experience. Committed to enhancing operational efficiency and team performance while adapting to evolving business needs. Results-oriented mindset focused on driving organizational success through innovative strategies.

Overview

9
9
years of professional experience

Work History

General Manager's Assistant

DrivePro Fleet LLC
Lodi, NJ
03.2021 - Current
  • Oversee day-to-day operations of a high-volume car rental business, including staff supervision, vehicle readiness, logistics coordination, and customer flow optimization.
  • Prioritize vehicle check-ins and staging for pickups, ensuring timely turnarounds and alignment with customer booking schedules.
  • Supervise fleet maintenance schedules and vendor coordination to ensure all vehicles meet safety, mechanical, and cleanliness standards.
  • Deliver exceptional customer service, addressing client concerns, resolving escalations, and cultivating long-term relationships to drive retention and referrals.
  • Generate and present monthly financial reports tracking company earnings, vehicle-specific expenses, and gross profit margins.
  • Maintain individual vehicle performance logs to monitor cost efficiency, rental volume, and service history.
  • Analyze vehicle utilization trends and prepare strategic recommendations to improve fleet rotation, optimize ROI, and reduce idle time.
  • Prepare and present comprehensive monthly reports to stakeholders, highlighting financial performance, operational KPIs, and critical incidents.
  • Coordinate registration renewals, insurance updates, toll violations, and claim processing for a 100+ vehicle fleet.
  • Train and mentor new staff on internal systems, company policies, and customer service protocols to ensure consistent performance and service quality.
  • Oversee vehicle inventory management, coordinating acquisitions, disposals, and downtime tracking to maximize fleet availability.
  • Implement operational improvements using data-driven insights, increasing workflow efficiency and reducing turnaround times.
  • Ensure full compliance with local and state regulations related to rental operations, liability, and vehicle maintenance.

Assistant Valet Manager

Land Rover
Englewood, NJ
07.2019 - 04.2020
  • Parked and retrieved vehicles efficiently for customers at luxury automotive dealership.
  • Maintained cleanliness and organization of the parking area and customer vehicles.
  • Inspected vehicles for damage before and after parking to ensure quality control.
  • Collaborated with team members to optimize vehicle flow during peak hours.
  • Managed keys and documentation accurately to maintain security protocols.
  • Followed safety guidelines while operating high-end vehicles on dealership premises.
  • Utilized proper safety protocols when operating motor vehicles or handling customer belongings.

Assistant Valet Manager

Porsche
Englewood, NJ
12.2018 - 07.2019
  • Professionally welcomed and engaged with 30–40 clients per shift, collecting key information and ensuring a seamless handoff to their designated service advisor.
  • Delivered a high-touch, luxury service experience tailored to the needs of high-net-worth individuals, consistently exceeding client expectations in a premium automotive environment.
  • Oversaw day-to-day customer service operations, including staff supervision, client flow coordination, and issue resolution, ensuring a smooth and efficient client journey.
  • Led a team of 5+ service staff by assigning roles, managing task execution, and maintaining accountability, contributing to a high-functioning and customer-first service team.
  • Collaborated with service advisors and technicians to coordinate vehicle staging and customer handoffs, minimizing wait times and improving workflow.
  • Maintained a polished, professional, and organized front-of-house environment, including the lobby, waiting area, and driveway, to align with dealership branding.
  • Handled high-volume vehicle traffic safely and efficiently during peak business hours, including early morning drop-offs and end-of-day pickups.
  • Resolved customer concerns quickly and tactfully, often serving as the first point of escalation for service-related or vehicle delivery issues.
  • Assisted with monitoring security camera footage, key control logs, and vehicle tracking systems to ensure accountability and prevent incidents.
  • Participated in team meetings to provide feedback and suggestions for improving customer flow, safety practices, and service efficiency.

Key Supervisor

Multiplex Cinema
Edgewater, NJ
05.2016 - 12.2018
  • Led daily theater operations including opening/closing procedures, cash handling, and equipment checks to ensure readiness and compliance.
  • Oversaw box office and concession stand activities, supporting staff as needed to maintain customer flow and service quality.
  • Managed shift scheduling, delegated staff responsibilities, and provided on-the-spot coaching to maintain team performance and morale.
  • Delivered excellent customer service, addressing guest concerns, processing refunds, and resolving complaints to ensure a positive moviegoing experience.
  • Trained and onboarded new hires in company policies, POS systems, and customer service expectations, ensuring operational consistency.
  • Conducted daily inventory checks for concession supplies and coordinated reordering with vendors to avoid stock shortages.
  • Maintained cleanliness and safety standards throughout all public and employee-only areas, in compliance with health and fire regulations.
  • Operated and troubleshooted theater systems and projection equipment in coordination with technical support when needed.
  • Handled multi-line phone systems, directing over 20+ calls daily from guests, staff, and external partners for showtime inquiries, lost items, and internal operations.

Education

B.S. - Finance

Jersey City, NJ
Jersey City, NJ

A.S. - Business Administration

Union City, NJ
Union City, NJ

Skills

  • Client Relationship Management
  • Sales & Service Orientation
  • Leadership & Team Coordination
  • Microsoft Office Suite - Financial Concepts & Terminology
  • Goal-Oriented & Self-Motivated
  • Effective Under Pressure
  • Excellent Verbal & Written Communication
  • Budgeting and cost control

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

General Manager's Assistant

DrivePro Fleet LLC
03.2021 - Current

Assistant Valet Manager

Land Rover
07.2019 - 04.2020

Assistant Valet Manager

Porsche
12.2018 - 07.2019

Key Supervisor

Multiplex Cinema
05.2016 - 12.2018

B.S. - Finance

Jersey City, NJ

A.S. - Business Administration

Union City, NJ

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