Xavier Borro
Colorado Springs
Summary
Dynamic Food Service Supervisor at Chick-fil-A with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in staff management and scheduling, I successfully reduced wait times during peak hours while fostering a collaborative team environment. Committed to maintaining high food safety standards and resolving customer issues effectively.
Developed key leadership and management skills in fast-paced hospitality environment, focusing on customer satisfaction and team efficiency. Proficient in handling inventory, staff training, and ensuring compliance with health and safety standards. Seeking to leverage these transferrable skills in new, dynamic field.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
Chick-fil-A
06.2022 - 10.2025
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Monitored compliance with health regulations, ensuring safe food handling practices were upheld.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Trained and mentored staff on food safety standards and best practices.
- Developed efficient workflows to streamline order processing during peak hours.
- Resolved customer complaints promptly, maintaining brand loyalty and trust.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
No Degree - Business Administration
University of Colorado, Colorado Springs
Colorado Springs05-2028
Skills
- Scheduling staff
- Allergen awareness
- Table service
- Staff supervision and leadership
- Customer service
- Food and beverage service
- Opening and closing procedures
- Critical thinking
- Team collaboration
- Staff management
- Disciplinary Write-ups
- Schedule coordination
Timeline
Food and Beverage Supervisor
Chick-fil-A
06.2022 - 10.2025
No Degree - Business Administration
University of Colorado, Colorado Springs