Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Brown

Converse,Texas

Summary

A strong candidate seeking an entry level position in the customer service industry. I've been passionate about helping others in the care space for years and now ready to explore new opportunities.

Overview

9
9
years of professional experience

Work History

Psychiatric Nursing Assistant

Laurel Ridge
04.2023 - Current
  • Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
  • Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
  • Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.
  • Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
  • Collaborated closely with psychiatrists, therapists, social workers, and other healthcare professionals for comprehensive patient care planning and execution.
  • Created a sense of community among patients through organized activities and events that encouraged socialization and mutual support during treatment periods.
  • Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of psychiatric nursing assistance.

Patient Care Technician

Laurel Ridge
03.2021 - 02.2023
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Front Desk Clerk

Global Fitness Center
01.2021 - 02.2022
  • Managed scheduling of personal training appointments, maximizing trainer availability while accommodating client preferences.
  • Increased gym membership retention by fostering a positive and motivating workout environment.
  • Provided exceptional customer service to gym members, addressing questions or concerns promptly and professionally.
  • Enhanced gym member satisfaction with consistent, reliable support and assistance during their workouts.

DSP

San Antonio State Supported Living Center
11.2016 - 01.2020
  • Helped enhance unit operations by continuously delivering accurate and efficient care
  • Completed documentation of care, hospital actions and patient activities
  • Monitored ongoing care and proactively corrected problems
  • Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Determined specific needs and provided most appropriate level of services to ensure well-being
  • Maintained confidentiality of patient data and condition at all times to safeguard health information

Lab Technician

PSI
01.2015 - 08.2016
  • Reverse engineered hardware to facilitate documentation
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity
  • Executed corrective actions when test controls were outside specified limits
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Recorded test data and prepared reports, summaries or charts to interpret test results
  • Collected samples of soil other materials for testing
  • Performed soil quality analysis, testing, and verification

Education

High School Diploma -

Hawkins High School
San Antonio, TX
Aug 2008 - 06.2011

Skills

Problem Solving

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Timeline

Psychiatric Nursing Assistant

Laurel Ridge
04.2023 - Current

Patient Care Technician

Laurel Ridge
03.2021 - 02.2023

Front Desk Clerk

Global Fitness Center
01.2021 - 02.2022

DSP

San Antonio State Supported Living Center
11.2016 - 01.2020

Lab Technician

PSI
01.2015 - 08.2016

High School Diploma -

Hawkins High School
Aug 2008 - 06.2011

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Xavier Brown