Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Bryant

Xavier Bryant

Las Vegas,NV

Summary

Experienced and customer-focused Sales Agent with a proven track record in expanding customer base and enhancing satisfaction levels. Known for exceptional organizational skills and a high-energy approach, consistently surpassing sales targets. Adept at building rapport and establishing lasting relationships with clients through a personable telephone demeanor.

Overview

13
13
years of professional experience

Work History

Inbound Sales Agent

Hilton Grand Vacations
08.2021 - Current
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Generated new and repeat sales by offering timely product, service, and technical information.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

General Manager

Firehouse Subs
01.2020 - 07.2020
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Warehouse Associate

Wayfair
11.2019 - 12.2019
  • Unload and receive inbound furniture orders which will require manually moving large, heavy goods
  • Use scan technology to document pertinent carton level information, including condition, quantity, and warehouse location of material
  • Proactively monitor order management systems to ensure that all orders have been received properly and that detailed descriptions are provided for any Overage/Shortage/Damage issues
  • Perform regular cycle counts to ensure inventory is accurate and up to date
  • Pick deliveries from inventory and stage them by truck and stop number
  • Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience
  • Be a vocal contributor on the team
  • Work effectively with peers and managers
  • Identify the most efficient way to complete assigned tasks and asks clarifying questions when appropriate
  • Perform additional responsibilities as assigned.

Inbound Team Member

Target
10.2019 - 11.2019
  • Execute a detailed, accurate and efficient sorting operation (including all unload schedule times)
  • Stock, backstock and zone product on sales floor
  • Maintain sales floor instocks for General Merch categories
  • Operate power equipment only if certified and partner with lead if certification is needed
  • Work with accuracy and attention to detail
  • Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations
  • Provide service and a shopping experience that meets the needs of the guest
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • All other duties based on business needs.

Rehab Educator

ResCare-Rehab without walls
02.2019 - 10.2019
  • Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
  • Fostering positive relationships between individuals served and their housemates
  • Ensuring client safety and maintaining a safe environment
  • Assisting with toileting, including bedpans, urinals, and commode chairs
  • Reminding/assisting client with self-administration of medications (with proper training)
  • Encouraging self-help activities
  • Reporting changes in client's condition or family situation to the office
  • Documenting services provided
  • Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
  • Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
  • Accompanying client to scheduled appointments
  • Transporting clients or running errands for clients
  • Other duties as assigned.

Production Manager

Whataburger
09.2015 - 01.2019
  • Track and audit sales, food, labor, cash and expense items each day for sales over three million dollars annually
  • In charge of ordering food and operational supplies averaging over one million dollars annually
  • Coached and developed six employees into team leader positions, and two into manager roles within a two-year span
  • Utilized interviews to hire candidates that best fit the team; kept staffing two percent above benchmark
  • Created schedules for over 50 employees for a 24/7 place of business; increased sales by six percent from previous year
  • Built strong relationships with my team by creating a positive work environment, which led to our unit receiving an award for lowest turnover in our area Q3 2017.

Team Leader

Taco Cabana
01.2015 - 01.2015
  • Maintained high standards of customer service by being positive and ensuring every customer's needs were met during high-volume, fast-paced operations
  • Trained 20 new employees on work stations with emphasis on following company procedures for safety and quality control
  • Helped decrease our speed of service below five minutes, which led to our team getting an award for fastest speed of service.

Team Leader Trainer

Whataburger
11.2014 - 09.2014
  • Selected to help management with training existing employees on waste control; maintained a positive food cost trend Q1 & Q2 2015
  • Worked with team to bring out the best in each individual, to retain existing talent, and reduce employee turnover
  • Challenged the team to take pride and honor in helping better company sales through positive customer service with our OSAT program; maintained an 82 percent rating for over six months.

Family Member

Chick-fil-A
01.2012 - 01.2014
  • Maintained high standards of customer service by being positive and ensuring every customer's needs were met during high-volume, fast-paced operations
  • Trained 20 new employees on work stations with emphasis on following company procedures for safety and quality control.

Education

High School Diploma -

Temple High School
Temple, TX

Skills

  • High-volume call centers
  • Inbound sales
  • Knowledgebase software
  • Upselling strategies
  • Business Administration
  • Quality Management
  • Distribution Management
  • Customer Relationship Management
  • Peer Mentoring
  • Program Development
  • Academic goals
  • Continuing education

Timeline

Inbound Sales Agent

Hilton Grand Vacations
08.2021 - Current

General Manager

Firehouse Subs
01.2020 - 07.2020

Warehouse Associate

Wayfair
11.2019 - 12.2019

Inbound Team Member

Target
10.2019 - 11.2019

Rehab Educator

ResCare-Rehab without walls
02.2019 - 10.2019

Production Manager

Whataburger
09.2015 - 01.2019

Team Leader

Taco Cabana
01.2015 - 01.2015

Team Leader Trainer

Whataburger
11.2014 - 09.2014

Family Member

Chick-fil-A
01.2012 - 01.2014

High School Diploma -

Temple High School

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Xavier Bryant