Xavier Bryant
Las Vegas
Summary
Experienced and customer-focused Sales Agent with a proven track record in expanding customer base and enhancing satisfaction levels. Known for exceptional organizational skills and a high-energy approach, consistently surpassing sales targets. Adept at building rapport and establishing lasting relationships with clients through a personable telephone demeanor.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Medical Transportation Management
12.2024 - Current
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Inbound Sales Agent
Hilton Grand Vacations
08.2021 - 12.2024
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Generated new and repeat sales by offering timely product, service, and technical information.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
General Manager
Firehouse Subs
01.2021 - 07.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Warehouse Associate
Wayfair
11.2020 - 12.2020
- Unload and receive inbound furniture orders which will require manually moving large, heavy goods
- Use scan technology to document pertinent carton level information, including condition, quantity, and warehouse location of material
- Proactively monitor order management systems to ensure that all orders have been received properly and that detailed descriptions are provided for any Overage/Shortage/Damage issues
- Perform regular cycle counts to ensure inventory is accurate and up to date
- Pick deliveries from inventory and stage them by truck and stop number
- Provide direct input into existing user tools and make recommendations for improvements based on everyday experience
- Be a vocal contributor on team
- Work effectively with peers and managers
- Identify most efficient way to complete assigned tasks and asks clarifying questions when appropriate
- Perform additional responsibilities as assigned.
Inbound Team Member
Target
02.2020 - 11.2020
- Execute a detailed, accurate and efficient sorting operation (including all unload schedule times)
- Stock, backstock and zone product on sales floor
- Maintain sales floor instocks for General Merch categories
- Operate power equipment only if certified and partner with lead if certification is needed
- Work with accuracy and attention to detail
- Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations
- Provide service and a shopping experience that meets the needs of the guest
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs.
Rehab Educator
ResCare-Rehab without walls
02.2019 - 02.2020
- Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Fostering positive relationships between individuals served and their housemates
- Ensuring client safety and maintaining a safe environment
- Assisting with toileting, including bedpans, urinals, and commode chairs
- Reminding/assisting client with self-administration of medications (with proper training)
- Encouraging self-help activities
- Reporting changes in client's condition or family situation to the office
- Documenting services provided
- Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
- Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
- Accompanying client to scheduled appointments
- Transporting clients or running errands for clients
- Other duties as assigned.
Production Manager
Whataburger
09.2015 - 01.2019
- Track and audit sales, food, labor, cash and expense items each day for sales over three million dollars annually
- In charge of ordering food and operational supplies averaging over one million dollars annually
- Coached and developed six employees into team leader positions, and two into manager roles within a two-year span
- Utilized interviews to hire candidates that best fit the team; kept staffing two percent above benchmark
- Created schedules for over 50 employees for a 24/7 place of business; increased sales by six percent from previous year
- Built strong relationships with my team by creating a positive work environment, which led to our unit receiving an award for lowest turnover in our area Q3 2017.
Team Leader Trainer
Whataburger
01.2015 - 09.2015
- Selected to help management with training existing employees on waste control; maintained a positive food cost trend Q1 & Q2 2015
- Worked with team to bring out the best in each individual, to retain existing talent, and reduce employee turnover
- Challenged the team to take pride and honor in helping better company sales through positive customer service with our OSAT program; maintained an 82 percent rating for over six months.
Team Leader
Taco Cabana
01.2014 - 01.2015
- Maintained high standards of customer service by being positive and ensuring every customer's needs were met during high-volume, fast-paced operations
- Trained 20 new employees on work stations with emphasis on following company procedures for safety and quality control
- Helped decrease our speed of service below five minutes, which led to our team getting an award for fastest speed of service.
Family Member
Chick-fil-A
01.2012 - 01.2014
- Maintained high standards of customer service by being positive and ensuring every customer's needs were met during high-volume, fast-paced operations
- Trained 20 new employees on work stations with emphasis on following company procedures for safety and quality control.
Education
High School Diploma -
Temple High School
Skills
- Billing coordination
- Custom order management
- Email correspondence
- Call logging
- Complaint handling
- Active listening
- Call center experience
- Quality assurance
- First call resolution
- Upselling techniques
Timeline
Customer Care Representative
Medical Transportation Management
12.2024 - Current
Inbound Sales Agent
Hilton Grand Vacations
08.2021 - 12.2024
General Manager
Firehouse Subs
01.2021 - 07.2021
Warehouse Associate
Wayfair
11.2020 - 12.2020
Inbound Team Member
Target
02.2020 - 11.2020
Rehab Educator
ResCare-Rehab without walls
02.2019 - 02.2020
Production Manager
Whataburger
09.2015 - 01.2019
Team Leader Trainer
Whataburger
01.2015 - 09.2015
Team Leader
Taco Cabana
01.2014 - 01.2015
Family Member
Chick-fil-A
01.2012 - 01.2014
High School Diploma -
Temple High School
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