Summary
Overview
Work History
Education
Languages
Timeline
Generic

Xavier Cardoza

Brentwood,NY

Summary

Entry-level professional with experience in management, bookkeeping, administrative work and customer service. Bachelor's degree in business management. Proficient in credit card auditing, data entry, basic AI, and Microsoft Office tools, with bilingual capabilities in English and Spanish.

Overview

4
4
years of professional experience

Work History

Administrative Assistant/Customer Service Representative

PrintCupUSA
02.2025 - 08.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Assistant Manager

Mavis Discount Tire
10.2024 - 02.2025
  • Managed payroll processing and reconciled financial discrepancies.
  • Ensured high quality customer service, meeting customer expectations through accurate diagnostics and repairs.
  • Supervised shop operations, ensuring compliance with safety and service quality standards.
  • Coordinated with team members to maintain workflow efficiency, handled communication between team members and clientele.
  • Answered a high volume of calls and responded to customer concerns in person and over the phone.

Bookkeeper

Compass Group
07.2022 - 03.2023
  • Demonstrated proficiency in data entry and Microsoft Office tools, maintaining high accuracy in record-keeping and reporting.
  • Monitored accounts payable and receivables; conducted in-house audits and reviewed financial documentation.
  • Adapted to variable schedules, including remote, office, weekend, and holiday shifts, ensuring consistent operational support.
  • Resolved technical issues on-site for registers, displays, and terminals, minimizing delays in day-to-day transactions.

Esports Supervisor

Farmingdale State College Campus Recreation
03.2022 - 05.2022
  • Work study, used practical skills for hands on experience.
  • Acted as primary student resource by effectively answering questions and maintaining area cleanliness to enhance visitor experience.
  • Collaborated with the campus recreation team to develop engagement strategies, increasing undergraduate participation in key events and campus life.
  • Fostered collaborative relationships among coworkers and students, enhancing teamwork and student engagement in educational initiatives.
  • Used Microsoft Office tools to efficiently log and track student facility usage, enhancing data accuracy for resource management.

Management Intern

Enterprise
09.2021 - 01.2022
  • Proactively resolved client inquiries through tailored solutions, leading to an improvement in customer satisfaction ratings.
  • Built and sustained partnerships with branch teams and autobody shops.
  • Used internal reporting tools to analyze gross profit and inventory activities.
  • Enhanced client intake processes, optimized database management, and generated strategic sales analysis reports for improved operational efficiency.
  • Handled cash transactions and maintained accurate records.
  • Answered phone calls and provided customer support.

Education

Bachelor of Science - Business Management

Farmingdale State College
05-2022

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant/Customer Service Representative

PrintCupUSA
02.2025 - 08.2025

Assistant Manager

Mavis Discount Tire
10.2024 - 02.2025

Bookkeeper

Compass Group
07.2022 - 03.2023

Esports Supervisor

Farmingdale State College Campus Recreation
03.2022 - 05.2022

Management Intern

Enterprise
09.2021 - 01.2022

Bachelor of Science - Business Management

Farmingdale State College

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