Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Chaney

Orlando,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

10
10
years of professional experience

Work History

Consumer Support Specialist

AdventHealth
08.2020 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Service Associate

CardWorks Servicing
12.2019 - 08.2020
  • Assisted customers with a warm and professional attitude
  • Answered calls from clients
  • Provided policy and service information
  • Managed client records

Customer Service Representative

Greenway Dodge Chrysler Jeep Ram
02.2017 - 12.2019
  • Provided assistance to clients
  • Answered phone and assisted customers with changes
  • Created customer appointments
  • Maintained up-to-date knowledge of customer accounts

Sales Associate

Veterans Ford of Tampa
01.2015 - 09.2016
  • Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on vehicle requirements
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and obtain financial requirements before consulting Managers for approval
  • Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.

Administrative Assistant

K-Tech Solutions
06.2014 - 01.2015
  • Oversee receptionist area, including greeting customers and responding to telephone and in-person requests for information
  • Maintained electronic and paper files for all business operations and planning
  • Established and maintains electronic records management system for all incoming and outgoing correspondence
  • Organize, sort and assign mail distribution for all the employees.

Food Server

Hattie's Café and Beanery
04.2013 - 06.2014
  • Deliver friendly and efficient service to ensure a pleasant dining experience for all guests, suggesting menu items and specials
  • Accurately totaled, processed, and collected payments from guests using the point-of-sale system; handling money, processing credit/debit cards, making change, and processing gift certificates
  • Maintain knowledge of current menu items garnishes, ingredients, and preparation methods
  • Completed side work, such as refilling condiments, shaking and sorting linen, and cleaning serving equipment.

Education

AS -

Valencia College
Orlando, FL

Bachelor of Science - Nursing

South University
Orlando, FL
09.2023

Skills

  • Administrative Experience
  • HIPAA
  • Assessments
  • Identifying and resolving common customer issues
  • Appointment Scheduling
  • Product Knowledge
  • Customer Service
  • Team Collaboration
  • Retail Marketing
  • Guest Services
  • Inbound and Outbound Calling
  • Multi-Line Phone Systems
  • Account Updating
  • Customer Complaint Resolution
  • Customer Support

Timeline

Consumer Support Specialist

AdventHealth
08.2020 - Current

Customer Service Associate

CardWorks Servicing
12.2019 - 08.2020

Customer Service Representative

Greenway Dodge Chrysler Jeep Ram
02.2017 - 12.2019

Sales Associate

Veterans Ford of Tampa
01.2015 - 09.2016

Administrative Assistant

K-Tech Solutions
06.2014 - 01.2015

Food Server

Hattie's Café and Beanery
04.2013 - 06.2014

AS -

Valencia College

Bachelor of Science - Nursing

South University

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Xavier Chaney