XAvier Chang
Queens,NY
Summary
Driven EMT-Basic and Manager with proven leadership and patient care excellence at RCA Ambulance Service and Chipotle. Expert in emergency response, vital sign monitoring, and team coordination. Enhanced patient satisfaction and safety through effective communication and strategic planning. Skilled in emergency vehicle operation and fostering team collaboration. Achieved significant improvements in response times and service quality. Competent EMT-Basic with comprehensive work experience at hospitals and private ambulance services. Expert in assessing patients and determining type of treatment required. Responds quickly to emergency situations and demonstrates strong commitment to patient care and safety.
Overview
10
10
years of professional experience
Work History
EMT-Basic
RCA Ambulance Service
03.2024 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Performed medical assessments, including airway management and splinting of fractures.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
EMT-Basic
Senior Care
12.2023 - 02.2024
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Manager
Chipotle
12.2018 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Driver
U-Haul International
08.2014 - 09.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
Associate of Science - Science Education
Queensborough Community College of The City University of New York
Oakland Gardens, NY08.2020
High School Diploma -
St George's College
Kingston, Jamaica08.2011
Skills
- Emergency vehicle operation
- Scene Safety
- Airway Management
- Bleeding control
- Stroke Recognition
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Multitasking and Organization
- Valid Driver's License
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Vital sign assessment
- Patient Assessments
- Vital signs monitoring
- CPR and First Aid
- Patient Transport
- Safe Driving
Timeline
EMT-Basic
RCA Ambulance Service
03.2024 - Current
EMT-Basic
Senior Care
12.2023 - 02.2024
Manager
Chipotle
12.2018 - 08.2023
Driver
U-Haul International
08.2014 - 09.2015
Associate of Science - Science Education
Queensborough Community College of The City University of New York
High School Diploma -
St George's College
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