Xavier Chavez
Rio Rancho
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven ability to lead teams and enhance operational efficiency while maintaining a friendly, positive attitude. Skilled in kitchen operations and staff training, consistently delivering exceptional service and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
HMS Associate
Sam's Club
Albuquerque
01.2025 - Current
- Ensured cleanliness and organization of sales floor and stock areas to enhance customer shopping experience.
- Participated in inventory management to track stock levels effectively.
- Adhered to safety protocols while handling merchandise and operating equipment.
- Executed promotional activities by setting up engaging displays and signage to attract customer attention.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
- Prepared ingredients according to recipes and food safety guidelines.
- Operated kitchen equipment to cook, bake, and prepare various dishes.
- Maintained cleanliness of workstations and adhered to sanitation standards.
- Coordinated with team members for streamlined meal preparation, improving service speed during peak hours.
- Trained new staff on cooking techniques and kitchen procedures.
- Followed portion control guidelines for consistent food preparation practices.
- Monitored stock levels throughout shift and communicated shortages or discrepancies to supervisor promptly.
Server- Sports Bar
Sandia Resort
01.2023 - 12.2024
- Guided customers in menu selections with tailored food and beverage recommendations to enhance dining experience
- Greet guests and ensure a positive impression
- Monitor tables to ensure guests’ needs are met throughout their visit
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels
- Coordinate with kitchen and bar staff to ensure timely delivery of orders
- Communicate effectively with team members to ensure prompt service during busy hours
- Ensure proper table setup, including cleanliness and stocking of utensils and condiments
- Process payments, including cash, and card transactions, and provide accurate change
- Restocked supplies and cleaned service areas to maintain organization.
- Communicated upcoming events, game nights, and promotions to engage guests and drive attendance
- Perform side work such as stocking supplies, cleaning service areas, and organizing inventory
Shipping and Receiving
Bath and Body Works
Abilene
06.2021 - 12.2022
- Picked and packed orders for shipment with accuracy in a fast-paced environment.
- Verified items against purchase orders and packing lists to ensure accuracy
- Ensure packaging meets safety and quality standards to prevent damage
- Generate and review shipping documents, such as bills and invoices.
- Coordinate with carriers to schedule pickups and track shipments
- Inspected outgoing goods for damage or defects to maintain quality standards
- Reported discrepancies and damaged items to the relevant department for resolution.
- Collaborated with vendors and carriers to resolve delivery issues and ensure timely shipments
- Conduct cycle counts to maintain accurate inventory
- Communicated inventory requirements and concerns directly to management for effective stock management.
Manager
Golden Chick
Abilene
01.2018 - 03.2020
- Recruit, train, and manage a team of employees to ensure efficient operations
- Motivate and coach team members to achieve performance goals and deliver exceptional service
- Address employee concerns and mediate conflicts to maintain a positive work environment
- Oversee daily operations to ensure smooth service and customer satisfaction
- Monitor and manage budget, including labor, food costs, and operational expenses
- Analyze sale data to identify trends and implement strategies that contributed to profitability
- Coordinate with suppliers to ensure timely delivery
- Monitor food preparation, portion control, and presentation to uphold quality standards and enhance customer satisfaction
- Resolved customer complaints and ensured positive dining experiences to foster customer loyalty
- Implement customer feedback to improve service quality and operations
Education
High School Diploma -
Abilene High School
Abilene, TX01-2018
Skills
- Food safety practices
- Point of sale management
- Inventory management
- Sales floor organization
- Product knowledge
- Staff training
- New hire training
- Customer service
- Team collaboration
- Time management
- Multitasking
- Problem solving
- Detail orientation
- Workplace safety
- Leadership
- Effective communication
- Friendly, positive attitude
Timeline
HMS Associate
Sam's Club
01.2025 - Current
Server- Sports Bar
Sandia Resort
01.2023 - 12.2024
Shipping and Receiving
Bath and Body Works
06.2021 - 12.2022
Manager
Golden Chick
01.2018 - 03.2020
High School Diploma -
Abilene High School