Xavier Chester
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Electrician
All Lighting Maintenance
2023.07 - 2023.10
- Basic Electrical wiring in residential and commercial properties
- Troubleshooting as well following safety procedures.
Customer Service Representative
Inktel
2019.12 - 2023.06
- Greeted customers and ascertain the customers' needs and wants
- Recommended, selected products and helped locate merchandise based on customer's need and desires; Prepared merchandise for purchase
- Maintained records and contacts, accounts, and records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Nova Transportation Service
2014.01 - 2019.11
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Electrical with PLC -
Florida Technical College
Pembroke Pines, FLSkills
- Electrical Wiring
- Troubleshooting
- Installing Electrical systems and maintenance
- Repairing wiring systems
- Installing electrical conduits, cables and tubing
- Diagnostic Testing
- Job Planning
- Sub-Panel Installation
- System Testing
- Voltmeter Use
- Wiring Installation
- Fixture Installation
Certification
- OSHA 10-Hour Construction Safety & Health Certification
- NCCER Core Curriculum
- Construction Site Safety
- Electrical Level l, ll and Level lll
Special Training
- Electrical Theory
- Raceways and Fittings
- Conductor and Cables
- Electrical Test Equipment
- Grounding and Bonding
- Cable Tray
- Execute testing and measuring, voltage, current, resistance with multi-meter
- AC & DC Motor Control
- Electrical Services & Transformers
- Circuit Breaks and Branch Circuits
- Familiar with PLC Manufacturer (Allen Bradley) Software
- Control Systems
- Understanding of Switches
- Basic Programming and Automation
- Parallel Circuits & Series
- Safety Components
- Ladder Logic
Personal Information
Title: Electrician
Timeline
Electrician
All Lighting Maintenance
2023.07 - 2023.10
Customer Service Representative
Inktel
2019.12 - 2023.06
Sales Associate
Nova Transportation Service
2014.01 - 2019.11
Electrical with PLC -
Florida Technical College
- OSHA 10-Hour Construction Safety & Health Certification
- NCCER Core Curriculum
- Construction Site Safety
- Electrical Level l, ll and Level lll
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