Summary
Overview
Work History
Education
Skills
Comptia Network +
Timeline
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Xavier Coleman

Sealy

Summary

Dynamic Help Desk Analyst with a proven track record at Bellville Medical Center, excelling in Windows 10 and 11 setup and remote connection troubleshooting. Adept at resolving technical issues while ensuring exceptional customer satisfaction. Skilled in Python scripting and effective communication, consistently delivering results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Help Desk Analyst

Bellville Medical Center
10.2021 - 06.2022
  • Installed and updated hardware, software and applications on Mac and PC devices.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Logged support tickets and closed when issues were resolved.
  • Resolved technical issues by troubleshooting.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Data Entry Clerk

DB Schenker
04.2023 - Current
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.

Amazon Deliver Driver

Amazon
09.2022 - 11.2023
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Education

High School Diploma -

Aurora East High School
Aurora, IL
01-2019

Skills

  • Windows 10 and 11 setup
  • Configuration of Cisco Catalyst switches
  • HP printing support and diagnostics
  • Citrix client setup and support
  • Microsoft Office configuration and troubleshooting
  • Installation of Linux distributions
  • Python Scripting
  • Powershell Scripting
  • Remote Connection Troubleshooting
  • User management in Active Directory
  • Network issue resolution skills
  • Wireless Configuration

Comptia Network +

July 2025

Timeline

Data Entry Clerk

DB Schenker
04.2023 - Current

Amazon Deliver Driver

Amazon
09.2022 - 11.2023

Help Desk Analyst

Bellville Medical Center
10.2021 - 06.2022

High School Diploma -

Aurora East High School

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Xavier Coleman