Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xavier Coulombe

New Caney,TX

Summary

Dynamic and adaptable professional with a proven track record at Wingstop Restaurant, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and fostering collaboration, while utilizing strong problem-solving skills and attention to detail to drive performance improvements. Committed to continuous learning and delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tdcj

Correctional Officer
06.2023 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Team Member

Home Depot
07.2020 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Manager

Wingstop Restaurant
07.2018 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Crate Builder

Ryan’s Custom Crating
03.2016 - 2017
  • Glued strips of cellophane on cartons to form windows in containers
  • Folded blanks along scored lines and taped and stitched edges together to form cartons.
  • Used twine or wire to tie bundles into specified number of cartons.
  • Improved safety standards with consistent adherence to proper tool usage and workplace organization.
  • Assembled and fit slotted pieces together to form partitions for cartons.
  • Maintained productivity levels with consistent focus on meeting daily quotas and deadlines for crate construction projects.
  • Continuously sought opportunities for professional growth and development by attending industry conferences and workshops related to the field.
  • Glued linen strips to tops and backs of boxes to form hinges.
  • Used Software to document information relating to receipt, storage or distribution of materials for processing.
  • Collaborated with other departments, such as shipping and receiving, to ensure seamless integration of crate-building processes into the overall business operations.
  • Pasted or glued paper edgings or linings to boxes to form trimmings.
  • Reduced material waste by accurately measuring, cutting, and nailing wooden components for crate assembly.
  • Increased client satisfaction by creating durable, high-quality crates that protected shipped items from damage during transit.
  • Supported inventory management efforts by keeping track of available materials and requesting additional supplies as needed.
  • Strengthened customer relationships through timely responses to inquiries about product specifications or shipping requirements.
  • Upheld quality control standards through regular inspection of finished crates before shipment or storage.
  • Used band saws and paper cutters to cut sheets along markings to form carton blanks.
  • Contributed to cost savings by repurposing leftover materials into new crate designs when possible.
  • Assisted in training new employees on the correct methods of crate building, ensuring a smooth transition into the workforce.
  • Ensured compliance with industry regulations by staying current on best practices related to wood handling, chemical treatments, and other relevant aspects of the job scope.

Education

Pivot
Santa Rosa, CA
03.2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

Forklift certification

Timeline

Tdcj

Correctional Officer
06.2023 - 01.2025

Team Member

Home Depot
07.2020 - 06.2023

Manager

Wingstop Restaurant
07.2018 - 06.2020

Crate Builder

Ryan’s Custom Crating
03.2016 - 2017

Pivot

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