Xavier Cruz
Waretown,NJ
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
4
4
years of professional experience
Work History
Customer Service/Sales Manager
Home Depot
09.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- learn about products using tools, and provide information to customers in order to sell an entire project
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Venmo Commercial Lead
Venmo
06.2019 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Develop and implement comprehensive strategies to drive revenue growth and customer experience.
- Think critically and develop creative solutions. Manage multiple projects and initiatives.
- Track record of successful results.
- Enthusiastic and creative problem solver.
- Deliver customer value.
- Deliver strategic and innovative solutions.
- Collaborate with cross-functional teams.
- Monitor industry trends and customer needs.
- Provide thought leadership and guidance.
Education
High School Diploma -
Toms River High School South
Toms River, NJ06.2020
Skills
- Vendor Management
- Sales Reporting
- Strategic Account Development
- Business Planning
- Account Management
- Data Management
- Skilled in [Software]
- Customer Needs Assessment
- Proficient in [Software]
- Decision-Making
Languages
Spanish
Limited Working
Timeline
Customer Service/Sales Manager
Home Depot
09.2021 - Current
Venmo Commercial Lead
Venmo
06.2019 - 09.2021
High School Diploma -
Toms River High School South
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
KRISTINA PALMERKRISTINA PALMER
School Bus Driver at Stafford Township Board of EducationSchool Bus Driver at Stafford Township Board of Education