Xavier Cruz
Tomball,United States
Summary
Professional Summary
Highly adaptive, customer-oriented professional with a unique blend of corporate management excellence and technical mechanical expertise. Proven track record of managing high-volume operations, executing consultative sales strategies, and delivering exceptional customer care. Former U.S. Air Force Crew Chief with deep experience in mechanical troubleshooting, safety assurance, and preventive maintenance, making me uniquely equipped to provide expert product guidance and support for advanced power backup equipment solutions.
Overview
31
31
years of professional experience
Work History
Home Generator Service Advisor
DuroMax
Tomball, Texas
07.2026 - Current
- Advised DuroMax generator customers on service needs and repair options.
- Documented customer cases and updated service records.
- Resolved product questions using warranty and support guidelines.
- Tracked replacement parts requests for DuroMax generator repairs.
- Communicated repair status between customers and service teams.
General Manager
EOS Fitness
Houston, Texas
08.2024 - 07.2026
- Oversaw daily showroom and facility operations to elevate the member experience, directly boosting customer satisfaction and retention.
- Resolved complex customer complaints quickly and professionally, maintaining strict quality standards of service delivery.
- Managed staff recruitment, technical training, and ongoing performance evaluations to build a high-performing, service-oriented team.
General Manager
LA Fitness International
Houston, United States
10.2005 - 07.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
B-1B Crew Chief
United States Air Force, USAF
, United States
03.1996 - 10.2002
- Maintained strict safety compliance by implementing effective procedures regarding hazardous materials, actions, and power equipment items.
- Supervised crews in daily inspections, technical troubleshooting, and preventive maintenance on complex mechanical systems.
- Analyzed and troubleshot mechanical and electrical subsystems to identify, diagnose, and fix technical issues efficiently.
- Directed precise fueling, loading, and equipment servicing operations to ensure 100% operational readiness.
Education
Graphic Communications -
University of Houston
Houston, TX, United States08-2003
B-1B Crew Chief -
United States Air Force, USAF
10-2002
Skills
- Sales proficiency
- Talent acquisition
- Relationship management
- Verbal and written communication
- Operations oversight
- Staff scheduling
- Coaching and mentoring
- Conflict resolution
- Effective communication
- Time management
- Team training and development
- Goal setting
- Safety assurance
- Performance improvements
- Performance evaluations
Military Experience
United States Air Force, USAF, B-1B Crew Chief, 03/01/96, 10/01/02, Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items., Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Type aircrafts., Updated flight and maintenance logs with current, accurate information., Analyzed and troubleshot aircraft systems to identify and fix issues., Directed aircraft fueling, loading and unloading operations., Serviced and lubricated aircraft and subsystems to maintain equipment.
Timeline
Home Generator Service Advisor
DuroMax
07.2026 - Current
General Manager
EOS Fitness
08.2024 - 07.2026
General Manager
LA Fitness International
10.2005 - 07.2024
B-1B Crew Chief
United States Air Force, USAF
03.1996 - 10.2002
Graphic Communications -
University of Houston
B-1B Crew Chief -
United States Air Force, USAF