Xavier Cuevas Morales

The Project Manager role will be focused on onboarding clients to U.S. Bank products and services, which requires exceptional customer service, analyzing, organizing and managing incoming documentation and coordinating the onboarding with multiple groups.

• Leading complex client facing projects for the integration of Bank systems and products.
• Works directly with clients and internal stakeholders to understand business objectives and strategies related to project priorities.
• Gathering documentation and requirements with ability to manage and interpret the data
• Manages communications regarding project that create clear, concise requirements, resourcing and timings.
• Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines.
• Organizes and manages a high quality, cross-functional team by providing work direction and coaching/mentoring to assigned project managers and coordinators.
• Provides oversight to projects to meet established function, quality, cost, and schedule.
• Constructs a reporting and tracking framework and benchmarks.

• Client facing experience leading projects of all sizes with simple to complex onboarding of products.
• Gathering documentation and requirements with ability to manage and interpret the data.
• Manages communications regarding project that create clear, concise requirements, resourcing and timings.
• Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines.
• Organizes and manages a high quality, cross-functional team by providing work direction and coaching/mentoring to assigned project managers and coordinators.
• Constructs a reporting and tracking framework and benchmarks.
• Escalates issues and risks to appropriate level.
• Documents processes or procedures when necessary during the project lifecycle.

The Treasury Team is responsible for the development, implementation, research, and review of treasury and compliance processes for transaction requests and other items created on behalf of our clients.

• Responsible for coordinating payment volume among colleagues, assisting in the review of transactions prepared by other teammates and advising on electronic payment and banking platform application questions.
• Prepare transactions including investment wires, vendor ACHs and checks on multiple banking platforms.
• Process bulk investor wire payment files and investor payments via static wire templates.
• Review of transactions prepared by colleagues.
• Obtain and demonstrate thorough understanding of 20+ online banking platforms.
• Collaborate with other functional units to obtain all support necessary to process payments.
• Scanning and monitoring KYC/OFAC compliance and watch lists.
• Assist with training and updates for treasury procedures and coordination and completion of special projects as assigned by management.

• Provides Client Services Support to include greeting customers, answering phones/emails.
• Process client transactions.
• Manage cash drawer, assist with cash shipments and auditing and balancing function.
• Performs deposit account/services to include opening of new accounts, performing account maintenance, troubleshooting service requests, assist clients with account questions, prepare documents and perform system set up for deposits, retail online banking, and related products and services.
• Collaborate with third party service providers and internal support staff to efficiently aid in onboarding the client.
• Comply with Federal and State Regulatory Compliance Statutes and bank policies and procedures applicable to the functions being performed.
• Performs other responsibilities as assigned to include various clerical & data entry duties and bank events.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
• Identify information and services to meet customers financial needs.