Xavier Cuff
Glendale,AZ
Summary
Healthcare professional and security expert with extensive experience in patient scheduling and relationship management. Demonstrated ability to excel in challenging environments while maintaining a strong work ethic and adaptability. Proven interpersonal skills facilitate effective communication and collaboration. Quick learner with a track record of mastering new skills independently.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security
Phoenix, Arizona
03.2025 - Current
- Monitored premises and maintained security protocols to ensure safety.
- Conducted regular patrols to detect potential hazards or suspicious activities.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Managed access control for visitors, staff, and contractors entering facilities.
- Enforced company policies and procedures to maintain a secure environment.
- Provided assistance and directions to guests while ensuring facility integrity.
- Documented incidents and prepared reports for management review and analysis.
Medical Appointment Scheduler
Medix
Phoenix, AZ
12.2024 - 01.2025
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Greeted patients and guests upon entering lobby areas.
- Informed patients regarding needed medical tests and procedures.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Applied knowledge of Athena, Eclinicals, Careap, and JIRA to enhance scheduling accuracy and efficiency.
Sanitation Worker
Hello Fresh
Goodyear, Arizona
04.2024 - 12.2024
- Maintained cleanliness in facilities by sweeping, mopping, and disinfecting surfaces.
- Operated waste disposal equipment to efficiently manage waste collection and removal.
- Followed safety protocols to ensure a safe working environment for all staff.
- Collaborated with team members to complete daily sanitation tasks effectively.
- Inspected supplies and equipment for cleanliness and reported any issues promptly.
- Utilized cleaning chemicals according to guidelines for safe and effective use.
- Assisted in training new employees on sanitation procedures and equipment usage.
Medical Scheduler
The Core Institute
Phoenix, AZ
03.2023 - 12.2023
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Scheduled and confirmed patient appointments and consultations.
- Interviewed patients to complete case histories and intake forms.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Updated patient records with appointment and billing information promptly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Conducted patient satisfaction surveys to identify areas for service improvement.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Prevented double bookings and set aside appropriate time in between appointments.
- Provided administrative support to medical staff, including document preparation and patient communication.
Order Picker
Sam's Club
Avondale, Arizona
09.2022 - 03.2023
- Selected and retrieved orders for efficient processing and delivery.
- Limited damage to products and orders by using care when choosing items.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Ensured that all safety regulations were followed while performing work duties.
- Labeled boxes and placed in outbound collection areas.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
Order Picker
Walmart
Avondale, Arizona
08.2022 - 09.2022
- Selected and retrieved orders for efficient processing and delivery.
- Maintained accurate inventory records using warehouse management systems.
- Followed safety protocols to ensure a secure working environment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained new staff on order picking procedures and safety guidelines.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized scanning equipment for picking, packing and shipping orders.
Sales Associate
Pacsun Retail Store
Glendale, AZ
11.2021 - 06.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
Customer Service Representative
AZ OIC
Phoenix, AZ
05.2017 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Verrado High School
Buckeye, AZ06.2021
Some College (No Degree) - Business Management
Ottawa University
Ottawa, KSSkills
- Sales trends
- Stocking and replenishing
- Surveillance monitoring
- Safety protocols
- First aid and CPR certified
- CCTV monitoring
- Relationship building
- Cash register operation
- Professional demeanor
- Problem-solving skills
- Insurance verification
- Calendar management
- Data entry proficiency
- Patient confidentiality
- Strong organization
- Multi-line telephone system control
- Data entry
- Schedule management
- HIPAA compliance
- Authorization coordination
- Appointment coordination
- Patient scheduling
- Patient relations
- File preparation
Accomplishments
- perfect attendance
- Performance based early completion of several trainings
Skills
- Excellent people skills
- Multi-tasking strength
- Exceptional customer service
Languages
English
Professional
References
References available upon request.
Timeline
Security Officer
Allied Universal Security
03.2025 - Current
Medical Appointment Scheduler
Medix
12.2024 - 01.2025
Sanitation Worker
Hello Fresh
04.2024 - 12.2024
Medical Scheduler
The Core Institute
03.2023 - 12.2023
Order Picker
Sam's Club
09.2022 - 03.2023
Order Picker
Walmart
08.2022 - 09.2022
Sales Associate
Pacsun Retail Store
11.2021 - 06.2022
Customer Service Representative
AZ OIC
05.2017 - 08.2021
High School Diploma -
Verrado High School
Some College (No Degree) - Business Management
Ottawa University
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