Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Davis

Atlanta,GA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

6
6
years of professional experience

Work History

Sales and Customer Experience Manager

Macy's Lenox Square
04.2018 - Current

End of 2022 Total Home: 5.9M | +15% LY vs TSL -5% LY | +772K LY

  • Furniture: $2.1M | +14% vs TSL -5%
  • Toys: $603 | 212% LY vs 137% TSL
  • Promoted to Beauty Manager $15M business. (February 2023)
  • Currently Total Cosmetics YTD (2023) - Plan: Up 2%/LY: Up 2%.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning in RTW, Men's Clothing and Shoes, previously Home & Furniture, now currently Beauty.
  • Oversaw merchandising to complete all operational activities, including Price changes, ad setup/takedown, fulfillment and RTVs driven by Workload Planning.
  • Increased employee retention through effective training and mentorship programs.
  • Built client relationships by responding to inquiries, identifying and assessing needs, resolving problems, and following up with daily with potential and existing clients.
  • Directed 50+ enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Cultivated strong professional relationships with account executives, and coordinators to drive long-term business development.
  • Set up weekly visuals by following VMD and execution guide standards throughout total beauty.
  • Help assist and guild team with container building for important holidays and key sales days to increase AUR.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. (One captain was selected as part of National Development Program, the other was promoted to current Home Manager.)
  • Promoted Full time MAC beauty advisor to current MAC counter manager. ($1.4 million dollar counter)
  • Coached Big Ticket colleague to one million dollar seller.
  • Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
  • Awarded Manager of the year award for 2022.

Area Merchandiser

Coca Cola Bottling Co Consolidated
08.2017 - 04.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Increased sales by developing and implementing effective merchandising strategies in assigned territory.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Communication process between Merchandiser Management and merchandisers that ensures that efficiency/OPEX goals are met.
  • Improved product visibility by conducting regular store visits and ensuring proper placement of products on shelves.
  • Assist Merchandising Supervisors in maximizing the flexing/manpower process. Coordination of Labor sharing/Flexing with the Distribution Center leadership team.
  • Facilitate monthly discussions with Field Sales Management Teams to review the prior month's merchandiser performance and current month prospects.
  • Oversee the compliance and accountability of the established merchandising standards.
  • Oversee reset activities for an assigned geographic area.
  • Execute merchandising initiatives launched nationally or regionally.

Education

Bachelor of Arts -

The Art Institute of Atlanta
Atlanta, GA

Skills

  • PowerBI
  • SPManager
  • ONEX
  • Microsoft Suite
  • Mainview
  • Pipeline
  • Deadline Oriented
  • Marketing
  • Strong Communication
  • Problem Solving
  • Staff Training and Development
  • Visual Merchandising Execution
  • Operations Management
  • Relationship Building
  • Coaching and mentoring
  • Empowers high-performing sales teams
  • Systems and software programs
  • Account Management
  • Customer Acquisition

Timeline

Sales and Customer Experience Manager

Macy's Lenox Square
04.2018 - Current

Area Merchandiser

Coca Cola Bottling Co Consolidated
08.2017 - 04.2018

Bachelor of Arts -

The Art Institute of Atlanta
Xavier Davis