Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
volunteer work
Timeline
Generic

Xavier Epperly

Hinton

Summary

Business professional equipped for leadership roles with extensive experience in operations management and business growth. Demonstrated success in overseeing daily operations, executing strategic initiatives, and optimizing resource allocation. Recognized for fostering team collaboration and delivering results, with strong expertise in financial management, staff development, and customer relations. Two decades in customer service and 13 years in the restaurant industry highlight a commitment to quality and motivation for excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Owner/Operator

Shine bright Home Auto Office cleaners
Hinton
08.2023 - Current
  • Managed daily operations to ensure smooth workflow and optimal customer satisfaction.
  • Developed inventory management processes that optimized stock levels and minimized waste.
  • Implemented safety protocols, enhancing security for staff and customers.
  • Trained new employees on operational procedures and customer service standards.
  • Oversaw financial transactions, ensuring accuracy in cash handling and reporting.
  • Enhanced customer engagement through personalized service and systematic feedback collection.
  • Resolved customer complaints professionally, gathering necessary information for informed decision-making.
  • Negotiated contracts with vendors, securing favorable terms for business operations.

Shift Manager

Burger King
Dublin
10.2019 - 09.2022
  • Handled escalated customer issues while upholding company standards and demonstrating strong problem-solving skills.
  • Trained new employees on policies and procedures for seamless team integration.
  • Improved team performance through effective task delegation and clear communication.
  • Coordinated communication between front-of-house and kitchen staff, enhancing order fulfillment efficiency.
  • Oversaw daily restaurant operations, including task assignments and opening/closing duties.
  • Managed cash handling procedures, ensuring accurate financial records and minimizing discrepancies.
  • Monitored compliance with food handling, safety, and uniform requirements to maintain standards.
  • Conducted inspections to ensure a clean dining environment consistent with health guidelines.

Manager on Duty

Enviroclean Professional Services
Pulaski
01.2014 - 03.2022
  • Optimized staff schedules to maximize labor resources and enhance service delivery.
  • Trained and mentored team members on cleaning and maintenance best practices.
  • Conducted regular facility inspections to ensure cleanliness and operational efficiency.
  • Provided knowledgeable support while addressing customer concerns with professionalism.
  • Handled employee-related issues to improve performance, conduct, and attendance reliability.
  • Identified potential workplace issues proactively and implemented corrective actions.
  • Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Recruited, interviewed, and hired employees while implementing a mentoring program for engagement.

Fry and Line Cook

Fatz Cafe
Dublin
10.2019 - 08.2021
  • Executed basic knife skills, including dicing onions and slicing meats.
  • Maintained effective communication with staff regarding orders and menu modifications.
  • Stocked and replenished kitchen supplies to support operational needs.
  • Complied with sanitation policies while handling food products.
  • Operated various kitchen appliances, including blenders, ovens, and grills.
  • Ensured adherence to health and safety standards for employee and customer safety.
  • Prepared food items consistently according to recipe specifications and guidelines.
  • Monitored product freshness and rotation dates to uphold quality assurance standards.

Housekeeping and Laundry Attendant

Maid Brigade
Rockville
05.2003 - 07.2012
  • Trained and mentored team members on cleaning and maintenance best practices.
  • Conducted regular facility inspections to uphold cleanliness and operational effectiveness.
  • Addressed customer concerns with knowledgeable support while maintaining professionalism.
  • Managed employee training on essential job functions to boost performance.
  • Resolved employee-related issues to enhance professional conduct and attendance reliability.
  • Identified workplace challenges and implemented corrective actions for seamless operations.
  • Changed bed sheets daily, according to standards and procedures.
  • Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
  • Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.

Education

Some College (No Degree) - Clinical Psychology

New River Community College
Dublin, VA

Skills

  • Customer service
  • Employee training
  • Team building
  • Inventory management
  • Conflict resolution
  • Operational efficiency
  • Task delegation
  • Labor and food cost control
  • Kitchen oversight
  • Stable work history
  • Full service restaurant background
  • Food safety management
  • reliable, consistent, motivated, and diligent

Affiliations

  • fishing with family
  • camping
  • bowling
  • paintball and laser tag

Accomplishments

  • Bowl America Scholarship
  • Junior olympics dive team
  • 1st place all american swim team 500 meter free style
  • 3rd place international karate competition
  • Black Belt in karate
  • 3rd degree black belt in taekwondo

Certification

  • ServSafe certified
  • First aid/ CPR/ AED certified

References

Velma Coreas Manager at Maid Brigade 240-665-0649

Danielle Jenkins Operations Manager at EnviroClean 540-616-9331

Kathy Santos General Manger Burger king 304-445-1034

Juana Villegas General Manager Fatz Cafe 681-305-9589

volunteer work

  • Assisted with special events and programs.
  • Organized fundraising for Veterans
  • Assisted in raising money for Animal Shelters
  • Assists with local church and feeding the less fortunate

Timeline

Owner/Operator

Shine bright Home Auto Office cleaners
08.2023 - Current

Shift Manager

Burger King
10.2019 - 09.2022

Fry and Line Cook

Fatz Cafe
10.2019 - 08.2021

Manager on Duty

Enviroclean Professional Services
01.2014 - 03.2022

Housekeeping and Laundry Attendant

Maid Brigade
05.2003 - 07.2012

Some College (No Degree) - Clinical Psychology

New River Community College

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