At Beacon Technology Partners, I excelled as a Cable Technician, leveraging my expertise in cabling layouts and troubleshooting to enhance network performance and customer satisfaction. My proactive approach to emergency repairs and system upgrades, combined with exceptional customer service skills, significantly improved service delivery and operational efficiency.
Hi, I’m
Xavier Farmer
Greenbrier,TN
Summary
Overview
1
Certification
Work History
Beacon Technology Partners
Cable Technician
Job overview
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Maintained accurate records of installations, services, and repairs to uphold company standards and regulatory compliance.
- Contributed to team meetings with insights on improving work processes and customer service strategies.
- Streamlined inventory management, ensuring availability of necessary tools and components for assigned tasks.
- Coordinated with contractors and other service providers to ensure seamless integration of services.
- Assisted in development of knowledge base for troubleshooting common issues, speeding up resolution times.
- Facilitated rollout of new technology upgrades, enhancing network performance and customer satisfaction.
- Enhanced network stability by systematically troubleshooting and repairing signal leakage.
- Streamlined cable management and setup, optimizing aesthetic and functional aspects of installations.
- Ensured customer satisfaction, skillfully addressing and resolving service-related inquiries and issues.
- Optimized routing and scheduling of service calls to maximize productivity and minimize customer wait times.
- Reduced downtime with prompt and efficient fault diagnosis and repair of residential and commercial networks.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Developed and implemented plans for installation of new networks and cabling systems.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Provided training on use, troubleshooting, and calibration of equipment.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Installed complex cable systems for improved customer access to high-speed internet and premium channels.
- Demonstrated adaptability by quickly learning and applying new technologies and methods in field.
- Improved team efficiency by sharing technical knowledge and on-the-job training with new technicians.
- Upgraded systems to support expanded service offerings, including digital and high-definition television services.
- Conducted detailed site surveys to ascertain best routes for cable laying and equipment setup, ensuring quality service delivery.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Performed preventive maintenance of telecommunications equipment.
Education
Springfield Tn
University Overview
Skills
- Hand tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer service
- System testing
- Fiber optic splicing
- Equipment preparation
- OSHA compliance
- Technical support
- Service calls
- Network troubleshooting
- Equipment repairs
- Customer training
- System configuration
- Device configuration
- Dispatch communication
- Customer education
- System repairs
- Troubleshooting
- Cable arrangements
- Cable installation
- Signal testing
- Service records
- Data cabling installation
- Equipment installation
Accomplishments
Accomplishments
Went from a helper to a lead, has certificates and certifications in data and communication with Commscope
Certification
Fiber optimistic
Cabling for POE
Installing promises cabling systems
Timeline
Cable Technician
Beacon Technology Partners
Springfield
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