Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Xavier Fisher Williams

Raleigh,NC

Summary

Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.

Overview

7
years of professional experience
1
Certification

Work History

Courtyard | Residence Inn

Area Sales Coordinator`
09.2024 - 01.2025

Job overview

  • Boosted customer satisfaction through timely resolution of issues and concerns, resulting in increased repeat business.
  • Facilitated seamless transitions during employee turnover periods, minimizing disruption to daily operations while maintaining high levels of productivity.
  • Established long-term relationships with clients through excellent customer service and consistent followup.
  • Improved customer retention rates by consistently monitoring and addressing potential concerns before they escalated into lost business opportunities.
  • Responded to internal and external customer needs with focus on quick resolutions and strong sales enablement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Courtyard & Residence Inn

Guest Services Supervisor
02.2019 - 09.2024

Job overview

  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Oversaw day-to-day operations of 252-room hotel with staff of 30+ employees.

Fairfield Inn Marriott

Guest Service Representative
11.2017 - 02.2019

Job overview

  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting hospitality sector.

Education

Kestrel Heights Charter School
Durham, NC

High School Diploma
06-2017

University Overview

Skills

  • Sales presentations
  • Sales training
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Decision-making
  • Staff training and development

Certification

Class A CDL

Timeline

Area Sales Coordinator`
Courtyard | Residence Inn
09.2024 - 01.2025
Guest Services Supervisor
Courtyard & Residence Inn
02.2019 - 09.2024
Guest Service Representative
Fairfield Inn Marriott
11.2017 - 02.2019
Kestrel Heights Charter School
High School Diploma

Similar Profiles

CREATE PROFILE