Xavier Galindo
El Paso,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Converse. Leveraged expertise in product knowledge and problem-solving to exceed performance targets. Fluent in English & Spanish, demonstrating exceptional communication and teamwork skills. Achieved significant improvements in efficiency and customer service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail Associate
Converse
05.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Assisted in training new associates to ensure they quickly became knowledgeable about products and policies.
- Managed to receive approximately 40 positive customer surveys in 4 months.
Delivery Driver
DoorDash
04.2022 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Managed customer inquiries and complaints politely and professionally.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained upbeat, positive attitude in a busy, customer-focused environment.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Successfully completed 1,340 deliveries in less than 2 years.
- Maintained an excellent 4.98 out of 5 customer satisfaction rate.
- 95% of deliveries were completed within estimated deliver time or sooner while sustaining a 96% completion rate.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2021
Apparel Design And Manufacturing
Texas Tech University
Lubbock, TXFashion, Merchandising And Design
New Mexico State University
Las Cruces, NM05.2026
Skills
- Reliability
- Positive and engaging demeanor
- Verbal and written communication
- Product Knowledge Expertise
- Independent judgement
- Creative Thinking
- Brand representation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- FLUENT IN English & Spanish
Timeline
Retail Associate
Converse
05.2024 - Current
Delivery Driver
DoorDash
04.2022 - 05.2024
High School Diploma -
Eastwood High School
Apparel Design And Manufacturing
Texas Tech University
Fashion, Merchandising And Design
New Mexico State University
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