Xavier Garcia
PNC Bank
SANANTONIO,TX
3
Languages
1
Certification
14
years of professional experience
Learning and development professional with a focus on operational excellence and team leadership. Recognized for fostering collaborative environments and driving results through strategic planning. Known for adaptability and reliability in dynamic settings, coupled with strong decision-making and conflict resolution skills.
Work History
Learning Specialist - Contract
4 Months- Facilitated Salesforce and Salesforce Sandbox training for team members, covering platform navigation, key functionalities, and best practices.
- Updated training curriculum and created job aids to enhance learning outcomes.
- Monitored, evaluated, and shared training activities and program effectiveness with managers.
- Supported workers in maintaining and improving job skills, focusing on customer focus and technical retention.
- Modified training delivery to meet the needs of a variety of learners.
- Organized training manuals, guides, and course materials to have a positive impact on learners.
- Organized training manuals, guides, and course materials to facilitate effective learning.
- Helped workers maintain and improve job skills like customer focus and technical retention.
Admissions Training and Quality Manager
1 Year 3 Months- Facilitated Salesforce, Five9, and RingCentral training for new-hire trainees, ensuring learners gained the foundational skills needed to navigate and utilize the platforms confidently.
- Ensured consistent alignment with client and business expectations through critical process improvements.
- Supported technical and customer-facing learning initiatives to enhance team capabilities.
- Designed a standard operating procedures (SOPs) database to ensure consistency and retention.
- Supported a range of technical and customer-facing activities and learning.
- Facilitated training for Salesforce, Five9, and RingCentral, equipping new-hire trainees with essential skills for effective platform navigation.
Training Specialist (Temporary Contract)
5 Months- Successfully achieved 100% completion of the assigned training curriculum.
- Delivered the Citibank curriculum with an emphasis on meeting established compliance standards.
- Facilitated Salesforce training for team members, providing instruction on platform navigation, key functionalities, and best practices.
- Utilized Adobe Connect to facilitate learning and utilized breakout rooms and activities for learning.
Learning and Development Trainer
7 Months- Trained diverse groups in call center through engaging instructor-led sessions, fostering an inclusive learning environment.
- Developed job aids and quick reference guides that improved employee retention and supported ongoing learning initiatives.
- Designed and developed job aids and quick reference guides to enhance retention and support employee learning.
- Facilitated in-depth training sessions on FinServ, equipping participants with skills to effectively navigate and utilize the platform.
Operations Training Specialist
11 Months- Standardized learning through design, development, and regular updates of training documents, enhancing clarity and consistency.
- Met training expectations for company policies, procedures, and safety compliance, ensuring staff adherence and knowledge retention.
- Collaborated with the leadership team to include digital literacy and leadership development programs.
- Developed assessment tests within the Learning Management System (LMS).
- Reduced attrition rates by improving employee retention via targeted learning activities that fostered engagement and skill development.
Learning Specialist
1 Year 6 Months- Facilitated training programs for clients including Aetna, US Bank, Samsung, and Duke Energy—enhanced retention by refining curriculum and implementing engaging learning activities.
- Built learning sessions to support associates in both the United States and the Dominican Republic.
- Designed job aids, quick reference guides, and various learning activities to support ongoing training needs.
- Developed learning sessions for associates in the United States and the Dominican Republic to ensure consistent training delivery.
- Launched a mentorship initiative to improve effectiveness of junior trainers through targeted support and guidance.
- Managed ServiceNow platform to resolve technical tickets efficiently.
Christian Life and Ministry Overseer
3 Years- San Antonio, Texas, allowed me to share my knowledge and passion for communication with others, helping them Developed essential public speaking skills.
- Sarlat, France, facilitated regular training sessions to develop public speaking skills for the English-speaking community.
- Oversaw community outreach initiatives, enhancing engagement and participation among congregants.
- Coordinated training sessions for new members, fostering skill development and knowledge retention.
- Developed strategies to streamline operational processes within congregation activities, improving efficiency and effectiveness.
Moved to France
1 Year- I lived in France
Training and Quality Manager - Senior leadership
3 Years 2 Months- Supported client relationships through consultative sessions, enhancing communication and collaboration.
- Implemented SMART Coaching techniques to assist managers in increasing performance.
- Led calibration sessions to maintain team alignment and ensure standards and expectations are understood and applied.
- Facilitated Medallia training sessions for new hire trainees, providing step-by-step instruction on system navigation, data entry, and workflows to accelerate their onboarding.
- Facilitated Medallia training sessions for new hires, delivering step-by-step instruction on system navigation and workflows to streamline onboarding process.
Education
Certification - Human Resource Generalist Certification
High School Diploma
Skills
Curriculum Development
In-Person and Virtual Facilitation
Job aids and assessment tools
ADDIE Model
Job aids
quick reference guides
and assessment tests
Customer Service
Staff development
Leadership
SMART Coaching
Compliance Training
Training Delivery
Accomplishments
- Restructured training curriculum using ADDIE to address critical areas of business expectations.
- Decreased attrition by applying adult learning principles and an interactive approach to learning.
- Achieved increased Customer Satisfaction Survey scores through one-on-one sessions with teams.
Certification
- Human Resources Generalist, Training - May 2010
- Attendant, Training - 2024
Languages
English
Full Professional
Spanish
Elementary
French
Elementary
Timeline
Learning Specialist - Contract
PNC Bank
02.2026 - 06.2026Read More
Admissions Training and Quality Manager
Sandstone Care
05.2024 - 08.2025Read More
Training Specialist (Temporary Contract)
Citibank
01.2023 - 06.2023Read More
Learning and Development Trainer
I2C
06.2022 - 01.2023Read More
Operations Training Specialist
Goodwill
07.2021 - 06.2022Read More
Learning Specialist
Alorica
12.2019 - 06.2021Read More
Christian Life and Ministry Overseer
Jehovah's Witnesses
01.2016 - 01.2019Read More
Moved to France
Jehovah's Witnesses
01.2015 - 01.2016Read More
Training and Quality Manager - Senior leadership
Xerox
05.2012 - 07.2015Read More
San Antonio College
Certification from Human Resource Generalist Certification
Read More
John F. Kennedy
High School Diploma
Read More