Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

XAVIER GARDNER

Rancho Mission Viejo,CA

Summary

Dynamic director and analytical problem-solver with a proven talent for team building, leadership, and motivation. Instrumental in driving the rapid expansion of a leading healthcare software company, contributing to a remarkable increase in annual revenue from $10M to $100M. Possesses exceptional customer relations aptitude and a strong ability to build lasting relationships. Demonstrates independent decision-making skills and sound judgment to positively impact overall company success. Committed to applying training, coaching, and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Director, Customer Success Operations

Planet DDS
08.2017 - Current
  • Spearheaded the creation and growth of the Customer Success department to enhance client satisfaction.
  • Implemented standardized Customer Success processes for the integration of 5 acquired companies.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Utilized a data-driven approach to enhance product adoption, identifying and capitalizing on cross-sell and upsell opportunities
  • Managed and developed and analytic product offering overseeing its lifecycle from inception to delivery.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Operations Manager

Pacific Dental Services
05.2013 - 08.2017
  • Oversaw and managed the operations of three separate dental practices, ensuring achievement with yearly budget goals.
  • Developed and mentored a high-performing team to enhance patient service and practice efficiency.
  • Trained newly graduated dentists on case acceptance and presentation techniques, improving average daily production rates.
  • Managed daily operations, including account receivables, to maintain financial health and operational flow.
  • Coordinated B2B marketing efforts to attract new patients, contributing to business growth and market expansion.

Assistant Branch Rental Manager

Enterprise Rent-A-Car
11.2011 - 04.2013
  • Developed new business opportunities by actively establishing partnerships with local businesses.
  • Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
  • Achieved revenue growth through effective sales strategies and upselling techniques.



Defensive Back Coach

Aliso Niguel High School
07.2010 - 04.2013

Management Trainee

Enterprise Rent-A-Car
07.2010 - 11.2011

Education

B.S. Degree in College of Agricultural Business -

California Polytechnic University at San Luis Obispo

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Customer Relations
  • Staff Development
  • Data Analysis

References

available upon request

Timeline

Director, Customer Success Operations

Planet DDS
08.2017 - Current

Operations Manager

Pacific Dental Services
05.2013 - 08.2017

Assistant Branch Rental Manager

Enterprise Rent-A-Car
11.2011 - 04.2013

Defensive Back Coach

Aliso Niguel High School
07.2010 - 04.2013

Management Trainee

Enterprise Rent-A-Car
07.2010 - 11.2011

B.S. Degree in College of Agricultural Business -

California Polytechnic University at San Luis Obispo

Similar Profiles

CREATE PROFILE
XAVIER GARDNER