Xavier Gilstrap
Leander,TX
Summary
Dynamic leader with a proven track record at Wells Fargo, recognized for enhancing operational efficiency and elevating customer satisfaction. Expertise in risk management and relationship building has led to significant improvements in branch loyalty and performance metrics. Proficient in office administration and team leadership, with a strong ability to drive sales support and ensure compliance monitoring. Career aspirations include further advancing operational strategies to foster organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Operations Coordinator
Wells Fargo
Austin, TX
09.2023 - Current
- I support the branch manager in operational tasks and scheduling. Resolve issues related to daily operations of the teller line, under the direction of regional banking management, and support customers and employees in resolving or escalating concerns or complaints.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Resolved customer complaints in a timely manner.
- Collaborated with marketing team to develop promotional campaigns aimed at increasing customer base.
Director of Performing Arts
First Metropolitan Church
Houston, TX
06.2012 - 06.2022
- Coordinated performances, concerts, and other events related to the Performing Arts Department.
- Developed and implemented a comprehensive program for the Performing Arts Department including budgeting, scheduling, and staff management.
- Collected commissions or other payments according to contract specifications.
- Conducted interviews and auditions to locate and evaluate potential talent.
Front Desk Manager
Holiday Inn
Sulphur Springs, TX
05.2005 - 05.2012
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Associate of Arts - Music Business
Art Institute of Dallas
Dallas, TX05-1998
Bachelor of Arts - Music
Texas A&M University Commerce
Commerce, TX05-1996
High School Diploma -
Bonham High School
Bonham, TX05-1992
Skills
- Office administration
- Sales support
- Compliance monitoring
- Relationship building and management
- Expert in risk management
- Cash handling expertise
- Sales professional
- Excels in team leadership
- Staffing optimization
- Customer and vendor relations
- Excellent work ethic
- Account review
Affiliations
Musician
Photographer
DJ
Certification
- Notary Public
Accomplishments
- Currently Lead my District in Banker Referrals amongst tellers.
Timeline
Branch Operations Coordinator
Wells Fargo
09.2023 - Current
Director of Performing Arts
First Metropolitan Church
06.2012 - 06.2022
Front Desk Manager
Holiday Inn
05.2005 - 05.2012
Associate of Arts - Music Business
Art Institute of Dallas
Bachelor of Arts - Music
Texas A&M University Commerce
High School Diploma -
Bonham High School
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo